BILINGUAL/SPANISH SPEAKING EXTRA $$$

TEG is seeking a self-starter and driven Customer Service Representative to join our team. As a Customer Service Representative, the individual will be primarily responsible for demonstrating the highest degree of professionalism, integrity, confidentiality, and courtesy in handling all general inquiries while interacting with our customers.

REQUIREMENTS:

• Must possess a high school diploma or GED
• Must be willing to complete a background check
• Must be able to complete a drug screen within 24 hours of hire
• 1+ year of customer service experience (Preferred)
  Job Type: Full-time
  Pay: $13.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift

Ability to Commute:

• Woodstock, GA 30189 (Preferred)

Work Location: Hybrid remote in Woodstock, GA 3018

• Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers
• Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the client’s expectations
• Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
• Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently
• Accurately track and document all communications with customers to provide a detailed history of contact
• Assist with identifying root causes and explain the best solution to resolve customer concerns in a timely manner
• Achieve monthly individual and team based targeted performance goals
• Direct requests and unresolved issues to the designated resource
• All other duties as assigned