Work from Home Principal Associate, Project Manager, Supply Chain Solutions

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN)

As a Principal Project Manager (Principal Associate Level) in the Project Delivery Services (PDS) Team for Supply Chain Solutions (SCS), you will have a chance to support our upfront workflow management process and also lead delivery for initiatives impacting SCS.
We are looking for an experienced project manager to join our team to lead a wide variety of horizontal initiatives. In this role you will be leading project management efforts for Supply Chain Solutions initiatives. The ideal candidate is an experienced, highly motivated project manager with great attention to detail, organization, and communication skills. This individual will have a drive for solving cross-functional problems through building relationships and partnering across teams (Line of Business Partners, SCS Operations, Suppliers, ESM (Enterprise Supplier Management), Finance, Product/Tech and other job families), creating structure to help teams get to solutions more quickly, and have experience leading projects impacting Supply Chain Solutions teams (i.e.: Letters/Statements/Card Delivery/Direct Mail/Imaging, etc.) and their partner teams. Interested candidates should be self-led, team players, and will optimally possess foundational knowledge of various US Card operating processes. In addition to leading projects, this individual will be responsible for owning/supporting our upfront workflow management process, which ensures that all work impacting our organization is brought through intake to evaluate impacts and scope, as well as prioritized and resourced through our Senior Leadership team.

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• PMP, Lean, Agile or Six Sigma certification
• At least 3 years of Project or Process Management experience
• At least 2 years of experience with Confluence
• At least 2 years of experience with Jira

WORK FROM HOME TECHNOLOGY REQUIREMENTS

• Secure home office environment that is free from background noise and distractions
• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of site sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
  Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

WORK FROM HOME LOCATION REQUIREMENTS

Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), 19801 (Wilmington, DE), 68521 (Lincoln, NE) or 56301 (St. Cloud, MN) and report in person, when required, with at least 24 hours notice.

Basic Qualifications:

• High School Diploma, GED, or Equivalent certification
• At least 2 years of Project or Process Management experience
• At least 1 year of experience with Confluence
• At least 1 year of experience with Jira
• At least 1 year of experience using Google Suite of Microsoft Offic

WHAT YOU WILL DO/ROLE RESPONSIBILITIES:

• Lead moderate to large complex projects and provide direction to team members in a matrixed environment, and put structure in place quickly to drive results
• Partner cross-functionally with various stakeholders to provide tactical thought partnerships to effectively drive strategic planning and delivery
• Operate in areas of ambiguity, ability to lean in to independently and explore natural curiosity identify relevant intent information
• Communicate across all levels to drive results and elevate key decision-points to leadership
• Design, develop, and manage project plans in a complex dynamic environment and ensure programs / initiatives are being documented appropriately to mitigate risk and on time delivery
• Work horizontally across SCS ensuring our team’s work is enabled by well-managed, organized, and connected ways of working

Basic Qualifications:

• High School Diploma, GED, or Equivalent certification
• At least 2 years of Project or Process Management experience
• At least 1 year of experience with Confluence
• At least 1 year of experience with Jira
• At least 1 year of experience using Google Suite of Microsoft Office

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)
• 68521 (Lincoln, NE)
• 56301 (St. Cloud, MN