This job will be a work from home basis to begin with as we’re currently viewing office spaces for purchase.
You’ll be the first point of contact for customer enquiries, bookings, and administrative tasks — ensuring that everything behind the scenes runs smoothly, efficiently, and professionally. You’ll support the Director and Operations Manager, taking full ownership of the company’s back-office processes and communication.
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Your Responsibilities

• Handling inbound and outbound communication, including customer calls and emails
• Using our invoice system to write up and send quotes as well as invoices
• Using Trello to manage job cards and update them when a new booking is confirmed
• Sending receipts, guarantees, payment confirmations, and payment links
• Liaising with the Operations Manager and suppliers
• General personal assistant tasks for the Director
• Going through emails daily
• Scheduling appointments and going through contact forms on all our advertising sites to contact customers and book in quotes
• Managing a dedicated work phone to handle calls for quotes, general enquiries, customer messaging, and requesting reviews
• Booking customers in the diary and sending booking confirmation emails
• Uploading job photos to Facebook and Instagram for advertisement
• Occasionally ordering products online

We already have a dedicated Operations Manager already who handles team management for each week, orders materials and updates customers related to on-site works.
Job Type: Full-time
Pay: From £13.00 per hour
Expected hours: 40 per week

Benefits:

• Work from home

Experience:

• Secretary / admin : 1 year (required)

Language:

• English (required)

Work Location: Remot

• Handling inbound and outbound communication, including customer calls and emails
• Using our invoice system to write up and send quotes as well as invoices
• Using Trello to manage job cards and update them when a new booking is confirmed
• Sending receipts, guarantees, payment confirmations, and payment links
• Liaising with the Operations Manager and suppliers
• General personal assistant tasks for the Director
• Going through emails daily
• Scheduling appointments and going through contact forms on all our advertising sites to contact customers and book in quotes
• Managing a dedicated work phone to handle calls for quotes, general enquiries, customer messaging, and requesting reviews
• Booking customers in the diary and sending booking confirmation emails
• Uploading job photos to Facebook and Instagram for advertisement
• Occasionally ordering products onlin