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Work From Home Travel Support Specialist at Repkon

San José, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written communication, Verbal communication, Customer service, Reservation management, Booking updates, Cancellations, Special requests handling, Policy sharing, Proactive contact, Inquiry resolution, Detail-oriented, Organization, Independent work, Adaptability, Digital tools proficiency

Industry

Description

We are currently hiring a Remote Travel Support Specialist to assist clients throughout their travel journey—from planning and booking to pre-travel support and trip-related updates. In this role, you will help travelers feel informed, supported, and taken care of while providing professional service in a fully remote environment. No prior travel industry experience is required, but is a plus. We provide training, mentorship, and tools to help you succeed. Key Responsibilities Assist clients remotely through phone, email, and online messaging Manage reservations, booking updates, cancellations, and special requests Share clear and detailed information regarding destinations and travel policies Monitor upcoming departures and proactively contact clients when necessary Professionally resolve inquiries and concerns to maintain high customer satisfaction What Were Looking For Strong written and verbal communication abilities Background in customer service (travel industry experience is a plus) Detail-oriented and highly organized Able to work independently in a remote setting Quick to adapt to booking platforms and digital tools Enthusiastic about helping others travel smoothly Technical Requirements Laptop or desktop computer. Reliable broadband internet connection. Smartphone for communication and updates. What We Offer 100% remote work environment Flexible scheduling Ongoing training and development Career advancement opportunities Travel-related benefits and exclusive discounts Friendly and supportive remote team

Responsibilities

The specialist will assist clients remotely via phone, email, and messaging throughout their travel journey, handling planning, booking, updates, and special requests. Key duties include managing reservations, sharing policy information, monitoring departures, and professionally resolving customer concerns.