Work Management Specialist I at Duke Energy Corporation

Clearwater, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Multi-tasking, Prioritization, Teamwork, Collaboration, Communication, Problem Solving, Flexibility, Dependability, Microsoft Office, Construction Standards, Work Management Applications, Time Management, Root Cause Analysis, Cost Management, Emergency Response

Industry

Utilities

Description

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, October 26, 2025 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. Job Summary The Work Management Specialist is an entry-level individual contributor position that will be responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. Responsibilities Provides quality customer service and support to Delivery Operations Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved, requesting assistance as needed. Facilitates communication between internal and external customers Reports job status details to operation center personnel and others as requested Builds knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Delivery Operations Ensures work is scheduled and executed timely Monitors various reports to ensure process adherence to achieve customer-related goals Research, root cause analysis and ownership of resolution of customer issues Provides feedback to supervision for coaching opportunities Collaborates with other work groups to ensure desired customer experience Professional and courteous in all contacts Uses software applications to prepare correspondence, reports, & presentations Cost Management Creates appropriate work order to complete follow-up work Assists in reconciling work order materials, labor, and equipment to represent actual field construction Assists in resolving errors and prepares for close-out of construction work orders in work management system Develops skill set to report units of property to asset accounting accurately Responsible for bargaining unit payroll Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines Provides reports to Operations Leadership regarding bargaining unit employees Reliability Prepares for and provides emergency restoration support as needed Supports the Delivery Operations reliability programs or processes using appropriate work management applications EE Engagement/Safety Supports Human Performance safety culture through active participation in safety meetings Follows ergonomics and office safety guidelines Supports corporate initiatives Demonstrates a commitment to continuous learning and development Required/Basic Qualifications High school diploma/GED Desired Qualifications Ability to multi-task & prioritize work effectively Ability to manage multiple competing priorities Previous Bargaining Unit payroll processing experience Experience using ARCOS software, MAXIMO and SAP Demonstrates excellent customer service skills Ability to promote teamwork and collaboration Possesses effective written and verbal communication and interpersonal skills Collaborates effectively in a team environment & works independently in resolving problems Exhibits flexibility and dependability during normal work schedule and emergency storm restoration Supports changing work environments, processes, and policies Proficient in Microsoft Office software Knowledge of local ordinances, permits, and inspections Knowledgeable of delivery operations processes, and work management and related computer applications Working Conditions Hybrid mobility classification – requirement to be onsite 3 days a week and live within a reasonable commute to the assigned Duke Energy facility. There will be a 90-day onsite onboarding period M - F, 5-8s Emergency response required #LI-VF1 #LI-Hybrid Travel Requirements 5-15% Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position No Please note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility Current Duke Energy Employees Current employees should utilize the internal career page to apply for available job postings Job Alerts Learn how to set up job alerts here. Future Interest Stay connected with Duke Energy by joining our Talent Community. Share your information and take the first step towards a brighter future with us! My Applications Check on the status of your application on your Candidate Home page. Need Assistance? View a step-by-step application guide for assistance in completing the process. Contact our team for questions on our hiring process. Diversity & Inclusion Read about our commitment to supporting a diverse and inclusive workforce. About Duke Energy Terms of Use Brighter opportunities. Brighter futures. Duke Energy values ideas that come from a diverse and inclusive workforce, and we’re dedicated to providing a work environment where all people are valued, respected and able to reach their full potential. Duke Energy is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, childbirth or related medical conditions, including but not limited to lactation, religion, national origin, ancestry, ethnicity, citizenship, sexual orientation, gender identity, gender expression, age, marital status, physical or mental disability, genetic information, medical condition, military status, or protected veteran status. Duke Energy complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination. Privacy California Consumer Privacy Statement Duke Energy Notice to Employees: Government Contractor Whistleblower Protections Do Not Sell or Share My Personal Information (CA) Terms of Use Accessibility

Responsibilities

The Work Management Specialist provides work management support for Distribution, Customer Experience & Services, ensuring accurate and timely work results. Responsibilities include customer service, scheduling, monitoring reports, and supporting emergency restoration efforts.