QUALIFICATIONS:

• High School diploma or GED equivalent
• Valid Driver’s License
• 2+ years of related experience in customer service or dispatching
• 2+ years of related experience with data entry, scheduling workloads, and processing work orders
• Computer skills with proficiency in Microsoft Word and Excel
• Excellent planning and organizational skills
• Excellent customer service and interpersonal skills
• Ability to be badged to work in secure areas of an airport
• Ability to work Day or Night shift including weekends and holidays

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and the input of all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Run operation reports and provide recommendations to improve efficiency/productivity.
• Comply with company safety program and trainings.
• Ability to work productively and cohesively in a diverse and multicultural environment.
• Perform other duties as assigned or needed.