Work Tool Specialist at CATERPILLAR ASIA PTE LTD

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Application Expertise, Technical Training, Performance Studies, Market Analysis, Dealer Management, Value Selling, Relationship Management, Negotiation, Critical Thinking, Customer Focus, Technical Excellence, Effective Communication

Industry

Machinery Manufacturing

Description

Career Area: Sales Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. We are looking for a Work Tool Specialist join our Product, Services & Technology team working within one of the Constructions Industries newly formed divisions, Customer Solutions Growth Regions. At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience. About Customer Solutions Growth Regions Division This team, alongside dealers, engages closely with customers to create, customize and adapt solutions to meet their needs by leveraging the extensive range of offerings available today across products and services, digital and technology, rental and used, and financing. The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions and Business Enablers. This role is part of the Customer Solutions team focused on designing and delivering solutions in the areas of product, services and technology. The role will: Support Field Teams, Dealers & Customer with deep Product and Services expertise. Focus Product, Services & Technology development on solving customer problems at the segment and site level. Drive proactive Technology Adoption and Product & Services health management leveraging data insights from connected field population. Job Summary Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned portfolio of products and services, with a strong emphasis on hydraulic excavator work tools and attachments (e.g., buckets, quick couplers, breakers/hammers, thumbs, grapples, crushers/pulverizers, rippers, plate compactors) and their applications. What You Will Do Providing product application expertise, delivering various types of product training including applied technology, job efficiency, and safety to customers, product engineers and dealers' sales personnel. Delivering targeted training and demonstrations on hydraulic excavator work tools and attachments, including correct selection by application (earthmoving, demolition, material handling, trenching), safe operation, installation, calibration, and use of tool control systems and quick couplers. Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to capitalize opportunities for incremental sales to create business case for product improvement process and new product introduction program. Designing and executing performance comparisons across attachment categories (e.g., productivity, cycle time, fuel burn, wear rates, TCO), and consolidating findings into actionable recommendations for sales enablement and product improvement. Leading requirements capture for attachment functionality, durability, compatibility, coupler standards, and digital features, feeding the product improvement and NPI pipeline. Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth. Building and maintaining attachment content within marketing technology systems, ensuring accurate compatibility, pricing, and value messaging for excavator-tool pairings. Collaborating with other internal teams to get alignment on timelines, understanding marketing goals, and developing the marketing technology product roadmap. Coordinating with engineering, product management, dealer development, and product support to align work tool portfolio plans, regional regulatory/standards compliance, and launch readiness. Overseeing Percent of Industry Sales (PINS) trends, industry outlook, demand fluctuation and basic customer requirements. Monitoring PINS and market share for key attachment categories, competitive offerings, regional application trends, and fleet utilization to identify gaps, upsell/cross-sell opportunities, and portfolio expansion needs. What You Have Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs. Top Candidate Will Also Have Comprehensive understanding of fabricated work tools, ranging from standard implements such as buckets to advanced attachment work tools including hammers, rotators, grapples, and multi-processors. Proven capability in dealer management Additional Information Above-average commitment and willingness to travel (up to 50% of the time), globally This position requires working onsite five days a week. How We Support You (Employee Benefits) Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date). Final Details Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers. About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Posting Dates: June 1, 2026 - June 14, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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Responsibilities

Acts as a subject matter expert for hydraulic excavator work tools to support field teams, dealers, and customers. Responsible for designing technical solutions, conducting performance studies, and managing marketing technology roadmaps to drive business growth.