Workday AMS Talent & Performance Enablement and Strategy, Lead Consultant at Marsh

Dallas, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

223200.0

Posted On

10 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workday Certification, Talent And Performance, Consultant Enablement, Client Facing Thought Leadership, Mentoring, Coaching, Functional Oversight, Subject Matter Expert, Customer Service, Communication Skills, Strategic Direction, Cross-Functional Collaboration, Proactive Engagement, Resource Alignment, Problem Solving, Knowledge Sharing

Industry

Insurance

Description

Company: Mercer Description: We are seeking a talented individual to join our Digital Transformation team at Mercer. This role will be based anywhere in the United States. The Lead Consultant, Workday AMS Talent & Performance Enablement and Strategy is a new position in Mercer’s Workday AMS Consulting organization. This role is designed to elevate the way we deliver Workday AMS by combining functional oversight and execution, consultant enablement, and client facing thought leadership. The individual in this role will ensure quality and consistency by mentoring peers, serving as a SME and escalation point and taking direct leadership of complex cases. They will also develop strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings. In short, this role bridges execution, enablement and strategy. We will count on you to: Triage incoming Talent and Performance tickets, confirming scope. Provide initial estimates and validate effort to ensure realistic client expectations. Monitor ticket progression across the Absence workstream for consistency, quality and timely execution. Serve as the functional domain leader, providing guidance, enablement, and ongoing support to consultants. Mentor and coach team members, fostering skill development and knowledge sharing. Partner with Delivery leadership to ensure resource alignment within functional domains. Act as the escalation point and subject matter expert (SME) for complex or sensitive client issues. Assume direct ownership of high-impact or critical tickets when required. Collaborate cross-functionally with other domain leads to ensure seamless client support. Develop and deliver thought leadership content, including webinars, enablement guides, and best practice materials to support AMS clients. Contribute to Mercer AMS packages by driving proactive, one-to-many engagement models. Represent Mercer AMS in industry forums, release overviews, and knowledge-sharing initiatives. Liaise with Mercer’s Career business to align AMS functional expertise with broader Mercer offerings. Identify opportunities to expand client value through additional Mercer capabilities. Partner with Customer Success Managers (CSMs) to proactively identify retention and growth What you need to have: Active Workday Certification in Workday Talent and Performance (Workday Pro or Workday Partner certification). 5+ years of experience as a certified Workday consultant at the level of a subject matter expert. 5+ years of post-production support for Workday Talent and Performance. Proven ability to mentor, coach, and enable consultants; experience serving as a subject matter expert or escalation point Ability to connect tactical AMS delivery with broader HR/technology transformation initiatives. Excellent written and verbal communication skills are essential Passion for exceptional customer service and customer collaboration Ability to successfully navigate client-facing situations and coordinate support resources Excellent written and verbal communication skills Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com. The applicable base salary range for this role is $111,600 to $223,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs. Applications will be accepted until: November 14, 2025 Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Responsibilities

The Lead Consultant will triage incoming Talent and Performance tickets and ensure quality and consistency by mentoring peers and serving as a subject matter expert. This role also involves developing strategic direction through thought leadership and alignment with Mercer’s broader Career and HR transformation offerings.