Location:
Toronto
Address:
100 Queens Quay East Toronto, Ontario M5E 1V3 Canada
Job Title:
Workday Analyst
Canada Goose isn’t like anything else. We’ve built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you’re part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they’re yours for the taking.
Position Overview:
This role is ideal for someone early in their Workday career who is eager to grow their technical and functional expertise. The successful candidate will be responsible for managing Tier 1 service requests through ServiceNow and coordinating the Change Advisory Board (CAB) process for the HR Pod, following Agile methodologies.

• Serve as the first point of contact for Tier 1 HRIS-related service requests submitted via ServiceNow, ensuring timely triage, resolution, or escalation.
• Monitor, categorize, and respond to incoming tickets, providing high-quality support for Workday HCM modules such as Core HCM, Recruiting, and Absence.
• Collaborate with HRIS and cross-functional teams to ensure service requests are addressed in alignment with SLAs and business expectations.
• Coordinate and manage the HR Pod’s Change Advisory Board (CAB) process, ensuring all system changes follow established governance and documentation protocols.
• Maintain accurate records of change requests, approvals, and implementation timelines.
• Support Agile ceremonies (e.g., sprint planning, retrospectives) and contribute to backlog grooming and task tracking.
• Assist in documenting standard operating procedures, user guides, and knowledge base articles to support Tier 1 resolution and user self-service.
• Participate in testing and validation of Workday updates and configuration changes.
• Identify recurring issues and recommend process improvements or automation opportunities.