Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
We have strong roots dating back to 1938, an ambitious growth agenda, and a continuously developing relationship with our new shareholder I Squared Capital who acquired Arriva in May 2024.
We have a fantastic opportunity to join our Workday Support Team as Workday Functional Partner – Recruitment operating within the Arriva Corporate Centre, on a 12-month fixed term basis.
This role is responsible for the delivery and continuous improvement of Recruiting processes and implementation of updates and changes to configuration, security and business processes in Workday.
This role needs to build and maintain professional relationships with key stakeholders to ensure that the services and solutions provided meet our current and future needs.
This role adds value to recruiting business end users through ensuring efficient processes whilst we adopt, and not adapt, out of the box functionality where possible.
The role can be based with colleagues in either our London or Sunderland office, a minimum of 3 days per week with the rest focusing on where you can best deliver, whilst still allowing for the required work life balance. The role operates Monday to Friday, 35 hours per week with 1 hour lunch per day.

WHAT WE’D LIKE FROM YOU!

We’re looking for candidates with extensive knowledge and experience with delivery of HR processes, data and systems including Workday.
Candidates must be analytically driven, able to proactively troubleshoot issues and conduct knowledge transfer with end users.
Workday Pro for Recruiting module is desirable.

We’re also looking for candidates with:

• Outstanding interpersonal and communication skills, able to communicate confidently across all levels of stakeholders.
• Experience working in a global organisation, multi-national desirable.
• A highly analytical and customer service driven mind-set.
• Passion for simplification and continuous improvement.
• Alignment to Arriva’s values: caring passionately, doing the right thing and making a difference.

Desirably candidates may:

• Have attained or be working towards Workday Pro for Recruiting.
• Have experience dealing with multi-national organisations and multi-business implementations.
• Have experience of sales and divestitures and the impact on Workday.

• Act as SME for Workday Recruiting, responsible for the maintenance, change requests and upgrades across these areas.
• Support other Functional Specialists to deliver the Workday Support Teams solution for recruiting, building relationships with key stakeholders to agree a continuous improvement for the way in which recruiting transactions and processes are delivered.
• Responsible for assessing all change impacts in relation to these areas and following the governance model in place to reduce risk and identify improvement
• Support the BUs as a critical enabler to maximise automation opportunities and reduce off system processes.
• Host and facilitate workshops and demonstrations virtually and in-person to help stakeholders understand what good looks like.
• Responsible for configuring and maintaining any updates to the business processes and security policies.
• Utilise Workday Community and Workday Success Plans to understand best practice, and market trends alongside remaining connected with Workday to ensure we bring the outside in at relevant opportunities.
• Working alongside other Functional Partners to configure and maintain reports that fall under the category of Recruiting.
• Data management; correcting and uploading data through EIB.
• Responsible for testing any new functionality or upgrades/releases.
• Actively works and supports resolution of issues escalated; managing incidents, tracking ticket status and partnering with other support teams as necessary to resolve working to SLA’s
• Identifies and recommends processes areas that could be simplified, improved, or changed; to enhance user experience and drive simplification.
• Support in maintaining training activities and materials, including user guides, FAQ, recorded demos, SharePoint content, etc.
• Project support as requirement; disentanglement, new functionality, new modules etc.