Workday HR System Support at Fulton Hogan

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems, Technology, Problem Solving, Time Management, Detail-Oriented, Communication, Customer Service, Microsoft Office Suite

Industry

Civil Engineering

Description

Job Description The Fulton Hogan Life Life at Fulton Hogan is about making the most of the opportunities, taking responsibility, having a crack, being accountable and making it happen. We live by our REAL values – Respect, Energy & Effort, Attitude, Leadership – and we demonstrate these through the good work we do, every day, as one team. Nau mai haere mai ki tā mātou whānau |Welcome to our Fulton Hogan Family In this role, you will work as part of a small team of Workday experts. You will be the first point of contact for system-related HR queries across Australia and New Zealand. This is a systems-focused role where you will solve users’ issues as they come through our ticketing system, educate users in remote settings, and play a key part in driving improvements in how our system’s delivery. This is a hands-on role managing multiple and varied Workday queries from basic data fixes to testing brand new enhancements. In addition to the above you will: Triage and assist customers with queries or escalate if necessary. Ensure all tickets and communications with customers are tracked appropriately. Maintaining system scheduled admin tasks. Maintain/update Standard Operating Procedures and manuals. Working within the Service Level Agreement. Completing testing for new enhancements. Working directly with customers to troubleshoot and resolve issues efficiently to drive customer satisfaction. Building relationships and trust with customers through open and interactive communication. Contributing towards 'customer self-help' by identifying knowledge gaps and updating relevant support material. At Fulton Hogan, we genuinely care about the wellbeing of our people and giving them the tools and opportunities they need to succeed and grow with us. Good Work equals Good Benefits Medical insurance (an eligibility period applies). Life insurance. KiwiSaver employer contributions after service milestones up to 7%. Fuel discount card. Parental leave top-up payment with additional return to work support. Family scholarships. Ongoing training and development, career growth and progression opportunities. Great discounts at a wide range of retailers. We’re looking for someone with: A passion for systems and technology Exceptional problem solving and time management skills A methodical and detail-oriented approach to tasks Strong communication and customer service skills Intermediate Microsoft Office Suite experience In addition to the above, you will be an exceptional team player, reliable, eager to learn and support Workday users. Creating, Connecting and caring for the community Our people regularly donate their time to local causes and initiatives, while at a regional and national level we provide financial support, skills and resources to a wide range of organisations that are strengthening our communities. Our focus aims to also reduce our impact on the environment, and regenerate healthy new ecosystems. We look to partner with others to lift the standards of our industry and show customers lower-impact, sustainable ways of delivering infrastructure. Learn more about us: Homepage - Fulton Hogan and make an application to join our growing industry. Applications close on 5 February 2026. Applications will be reviewed and shortlisted as we receive them, and the advert may be closed early. Applications must be submitted through our portal. Applications submitted via email will not be considered. Candidates must have legal rights to work in New Zealand. All successful candidates must under-go and pass a pre-employment medical and drug screen. We celebrate and embrace diversity across our business and are committed to equal employment opportunities. We believe in the value that diversity brings to our team and people who share our REAL values are encouraged to apply. We are driven by fresh ideas and opportunities. We aim to do more and do better – for our people, our communities and the countries that we work in. As an employer, we know this relationship is a two-way street. We’re always looking for people who are passionate about the work they do. If that’s you, we’d like to invite you to become part of our family and join us in the good work we do.

Responsibilities

You will be the first point of contact for system-related HR queries and will solve users’ issues as they come through the ticketing system. Additionally, you will educate users, manage multiple Workday queries, and drive improvements in system delivery.