WHO WE ARE.

Breaking Boundaries for 25 years - and counting.
The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 600 HUB offices across North America, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.

We have the competitive, exciting, and friendly work environment you are seeking. We strategically position our employees for longevity and success by investing in their future and providing continuous opportunities for growth and development. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We welcome ALL candidates and are proud of our wonderfully diverse employee population.

THE OPPORTUNITY:

We are seeking an experienced Workers’ Compensation Claims Advocate to join our dedicated team supporting a top producer with a diverse client portfolio. While restaurant clients represent our primary focus (from white-glove establishments to fast-food operations), this role also involves supporting clients across various other industries. The successful candidate will serve as a trusted advisor to our clients, helping them build robust WC programs while providing hands-on claims advocacy.

Key Responsibilities

• Manage workers’ compensation claims for clients from various stages of the claim’s lifecycle
• Follow select claims from inception through closure, ensuring optimal outcomes for clients
• Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
• Monitor claim reserves, settlement negotiations, and medical management decisions
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
• Partner with clients across various industries to build and refine their workers’ compensation programs
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
• Develop customized risk management strategies addressing unique exposures across different business operations
• Provide guidance on return-to-work programs tailored to each client’s operational environment and workforce needs
• Conduct comprehensive claim reviews and present actionable findings to the client

Growth and Retention

• Build and maintain strong relationships with client contacts, from HR managers to corporate risk managers
• Collaborate closely with the dedicated claims director and account service teams to ensure seamless client service delivery
• Participate in client meetings, renewal presentations, and strategic planning sessions
• Serve as subject matter expert on industry workers’ compensation exposures

• Manage workers’ compensation claims for clients from various stages of the claim’s lifecycle
• Follow select claims from inception through closure, ensuring optimal outcomes for clients
• Serve as primary escalation point for carrier and TPA concerns, advocating aggressively for client interests
• Monitor claim reserves, settlement negotiations, and medical management decisions
• Coordinate with insurance carriers, TPAs, medical providers, and legal counsel as needed
• Partner with clients across various industries to build and refine their workers’ compensation programs
• Analyze claim trends and loss patterns to identify industry-specific and client-specific risk factors
• Develop customized risk management strategies addressing unique exposures across different business operations
• Provide guidance on return-to-work programs tailored to each client’s operational environment and workforce needs
• Conduct comprehensive claim reviews and present actionable findings to the clien