• Salary of $93,173 p.a. Annual Enterprise Agreement pay rises and 13.5% superannuation
• Applications close: 5:00 PM ACST, 30th June 2025
• Location: Adelaide
• Contract, Full Time
• Applications can be submitted at: https://www.ethicaljobs.com.au/members/SAUnions/workers-compensation-information-officer

JOB DESCRIPTION

SA Unions is South Australia’s united trades and labour council, the peak voice for the South Australian union movement. We strive to be influential in improving the lives of South Australian workers by supporting South Australia’s union movement, and advocating to government to influence policy in the interests of working people.

SKILLS AND EXPERIENCE

The Information Officer is a reliable member of a small team dedicated to ensuring injured workers are treated with dignity, supported financially, and assisted to return to the workforce as quickly and safely as possible after an injury. They are professional, responsible, and understand that different clients have different needs. They acknowledge that the work that they do has real life outcomes and benefits for vulnerable people.

The SA Unions Workers’ Compensation Service provides free dispute resolution and advocacy services to workers who need help with their workers compensation claims.
Reporting to the Workers’ Compensation Service Coordinator, the Information Officer will be the first point of contact for injured workers to establish the nature of the query, and to provide general advice on their rights, how to navigate the Return to Work system, and the types of rehabilitation services that may be open to them.
The Information Officer will provide advice and assistance on general claims issues by phone, email, our website and social media channels.
The Information Officer is a member of the Workers’ Compensation Service team. The Information Officer will work closely together with the Coordinator, Advocate and other members of the team to collaboratively determine workload and organisation of tasks to ensure the highest possible standard of service to the clients of the service. They will be supported by another Information Officer and two Advocate Assistants.This role would suit an early career lawyer, paralegal or industrial officer with experience in industrial law.