This position may be filled at one of the following State Fund locations: Fresno, Redding or Vacaville.
The Claims Processing Center has immediate openings for Customer Service Representatives at the Workers’ Compensation Insurance Technician level. We are looking for high energy employees who excel at answering and resolving client inquiries through professional phone and non-phone interactions in a fast paced environment. These positions may be located in one of the following locations: Fresno, Redding, or Vacaville. Note: Currently these positions are work from home positions, which require fast and reliable internet in order to access State Fund’s network and applications. The positions may be transitioned to the office if the internet speed cannot support working from home.

These positions may be filled in one of Claims Customer Service Center teams:

• CCSC Claims
• Medical Provider Unit
• Medical Access Assistance

DESIRED SKILLS AND EXPERIENCE:

• Demonstrate a positive attitude in a challenging environment
• Desire to succeed in a team environment
• Excellent written and verbal communication
• Ability to thrive in a high volume call center environment
• Ability to be flexible
• Ability to work independently
• Have consistent and predictable positive attendance
• Develop accurate and consistent data entry
  Only the most qualified candidates will be considered and interviewed.
  You will find additional information about the job in the Duty Statement.
  Working Conditions
  The successful candidate must reside in California upon appointment.
  Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.
  Minimum Requirements
  You will find the Minimum Requirements in the Class Specification.

ELECTRONIC APPLICATIONS SUBMITTED THROUGH YOUR CALCAREER ACCOUNT ARE HIGHLY RECOMMENDED AND WILL BE RECEIVED/PROCESSED FASTER THAN OTHER METHODS OF FILING.

By applying to this position, you are also acknowledging that you have received the following information:

• California State benefits
• Duty statement/Job Description
• Salary ranges and steps for the classification(s) advertised

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.