JOB DESCRIPTION/ACCOUNTABILITIES

• Owns oversight of the daily operations, ensuring efficient processes are in place to meet the team’s accountabilities
• Acts as a delegate for the Group Managers
• Owns operational escalations to technology and business partners
• Manages the assignment of work to ensure the team delivers on its SLAs
• Handles partners’ escalations and resolve issues in a timely/professional manner
• Prepares and publishing the weekly shift schedule
• Assists in BCM Planning and Maintenance
• Assists with Audit and Regulatory requirements
• Assists with BAU operations tasks as needed
• Owns the preparation of various departmental reports and statistics

QUALIFICATIONS/SKILLS/EXPERIENCE

• Relevant university degree and/or relevant work experience
• Excellent PC skills including strong proficiency in Microsoft Office applications
• Understanding of the business unit and operational functions is an asset
• Excellent written and spoken communication and interpersonal skills
• Proactive, shows initiative, and has the capacity to learn and adapt quickly
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Demonstrated commitment to continuous learning
• A high degree of commitment to quality work and customer service
• Ability to understand, document, and analyze operational processes, issues, and incidents

WHO WE ARE:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Please refer the Job description for details