Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

THE ROLE

Your focus will be placed on finding the intersection of human needs and business impact. You thrive in a fluid work environment, and are a self-motivated partner, leader and hands on maker. You enjoy a highly collaborative team environment, working across a variety of industries, and can synthesizing diverse perspectives.

WHAT YOU GET TO DO IN THIS ROLE:

• Plan, facilitate, and co-deliver design thinking led engagements and workshops with customers (participants range from end users to C-level) and account teams
• Lead research activities and synthesis with the team to understand the current state
• Co-create future state solutions with customers and colleagues
• Transform co-created future state narrative design into an experience, then enhance and refine through validation of design concepts
• Articulate and logically communicate concepts with technical and non-technical audiences.
• Design impactful ways of relating ideas and concepts to executive audiences
• Synthesize, create, and publish engagement stories and artifacts to share with the wider community and the product teams
  Qualifications

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• 8+ years of Service Design experience with the ability to envision and inspire holistic customer-centric solutions
• Comfort and ease in customer-facing meetings (pitching and planning sessions) and workshops (facilitating)
• Experience in conceptualization, design strategy, UX, and art direction of prototypes
• Understanding native mobile, web application, and responsive web design experience
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design and prototyping tools such as Miro, Sketch & Figma
• Strong storytelling and communication design skills