Lumexa Imaging is one of the country’s largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.
Remote position
POSITION SUMMARY: The Air Traffic Controller (ATC) serves as the liaison between radiologist, medical staff from various facilities, Teleradiology sites, and more. Their primary function is to support patient care workflow and reading processes by distributing work appropriately, following workflow guidelines from the Operation Committee directives, and communicating effectively to provide good customer service. The ATC is a key decision maker in problem solving as issues arise across the healthcare facilities. This problem solving requires strong critical thinking and decision-making skills while thinking creatively to facilitate patient care. The ATC role team is a customer focused service line and requires the ability to connect with others through remote technology. ATC Team daily workflow is a multi-faceted role that involves administrative support functions, working in clinical programs and fielding incoming phone calls. The job is fast-paced, variable and requires quick thinking.
Monday-Friday Days

EDUCATION/LICENSING/CERTIFICATION:

• Junior college/Associate degree (Medical background helpful but not required)
• ARRT Certification helpful but not required
• Equivalent work experience (in lieu of Associate degree) may be considered

EXPERIENCE (YEARS AND TYPE):

• 2 years of administrative medical office experience
• Equivalent radiology experience: technical radiology experience preferred but not required

KNOWLEDGE AND SKILLS:

• Professional demeanor
• Strong verbal and written communication skills with demonstrated effective listening skills
• Positive energy, attitude, and the ability to interact with a diverse population of individuals
• Demonstrated organizational skills and the ability to multitask and prioritize tasks.
• Working knowledge of utilizing phone, voicemail, email, and instant messaging to take clear and concise messages.
• Strong situational awareness
• Confidence to make good decisions and stand by them. This role requires good decision making with the expectation of learning from mistakes to be effective.
• Ability to complete work in a timely manner and meet specific timelines for best patient outcomes
• Working knowledge of MS Excel helpful
• Ability to multi-task, work independently and make decisions using good critical thinking skills
• Organization and close attention to detail
• Ability to work quickly and accurately to maintain exam completion standards
• Ability to work in a team environment, from a remote setting.
• In a system downtime situation, willingness to work onsite for system access.
• Support of team staffing needs to include flexibility during staffing times of staffing shortage
• Basic knowledge of medical terminology specifically Technical Radiology Terms: All Modalities helpful

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

• Primarily sitting
• Lifting up to 25lbs.
  Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.
  Lumexa Imaging is an equal opportunity employer

• Good teamwork and team engagement are essential for this role. The role is primarily remote so being able to effectively communicate with team members through Microsoft Teams in real- time throughout the day is a must.
• Ability to learn the image archival and workflow management system (within PACS) to aid in digital workflow which directly impacts patient care. This includes merging/ linking imaging exams, fixing system exceptions, and tracking down outside imaging exams, etc. It also includes monitoring imaging exams in the system for appropriate turnaround times system wide and assisting as needed to meet agreed upon standards.
• Effective communication with Radiologists. This includes having a full understanding of the workflow determined by the Operations Committee and adhering to the details required to appropriately distribute imaging cases.
• Able to work independently and take ownership of the ATC workflow in patient care.
• Responsible for learning the Atrium and non-Atrium workflow (images, report transmission, Teleradiology) and distribution of subspecialty work.
• Flexibility to assist in team staffing when needed, due to unexpected staffing shortages.
• Continue to learn and develop job responsibilities as the workflow needs change or new workflows are developed by the Operations Committee.
• Initiative to continued growth in understanding of the job duties and request any additional assistance/training as needed once initial training is completed.
• Willingness to learn and understand basic PACS (image archival system) processes.