Workflow Specialist at Scissero

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workflow management, Ticketing systems, Project coordination, Team coordination, Operational efficiency, Contract review, Data management, Problem-solving, Communication, Artificial intelligence, Machine learning, Automation, Front, Airtable

Industry

technology;Information and Internet

Description

Join Scissero – The Law Firm of the Future About Us Scissero is an AI-enhanced legal services company built for financial institutions. We combine expert legal support with intelligent automation transforming how transactional law is delivered. We’re not a traditional law firm. We are a diverse and globally distributed team of lawyers, engineers, and innovators working across the U.S, EMEA, and APAC. We believe technology augments, not replaces legal expertise. Our culture values collaboration, inclusivity, and flexibility. Position Overview: As a Workflow Specialist within our Legal Managed Services team, you will play a key role in coordinating and optimising our contract review operations. You’ll oversee efficient workflow distribution, uphold quality standards, and drive operational excellence, all while supporting a growing team of legal professionals in delivering outstanding service to our clients. Working hours: 9am-6pm EST Key Responsibilities Monitor triage and assign incoming tasks across the team using internal platforms and tools. Manage resources and distribute workloads fairly to maintain operational efficiency. Optimise legal contract workflows to ensure efficient processing and SLA delivery. Identify bottlenecks and implement solutions to streamline contract processing. Collaborate with stakeholders to ensure smooth workflow integration. Drive continuous improvement initiatives to enhance operational efficiency. Maintain accurate and up-to-date data by regularly entering and verifying billing and operational information in internal systems. Track recurring patterns in tickets to suggest automation opportunities or product improvements. Required Experience: Previous experience managing workflow distribution and ticketing systems in a fast-paced environment. Front and or Airtable experience is a huge plus! Experience in project or team coordination, with demonstrated ability to manage multiple priorities and deadlines. Strong organizational and problem-solving skills with exceptional attention to detail. Proven track record of implementing and optimizing operational processes Experience with productivity and workflow management tools. Excellent communication and interpersonal skills for effective team coordination. Enthusiasm for working with new technologies, particularly artificial intelligence and machine learning, with a focus on operational efficiency and automation. Global Benefits Hybrid and remote working options, with the ability to request to work from other countries (upon request) Paid Sick Leave days per year to recover or care for family. Confidential Support: Employee Assistance Programme (EAP) offering mental health and wellbeing support. Professional Development: 7 days per year of paid study leave annually for exams and structured learning. Annual Bonus: Discretionary and performance-based. Generous Paid Time Off: Annual leave, plus public holidays. At Scissero, you’ll be part of a scale-up blending law and technology to create meaningful impact. If you’re excited about redefining the future of legal services with AI, apply now to join our team. Inclusivity At Scissero, we value diversity in all its forms and believe that varied perspectives make us stronger. We welcome applications from candidates of all backgrounds, identities, and experiences and are committed to creating an inclusive environment where everyone can thrive.

Responsibilities

The Workflow Specialist will coordinate and optimize contract review operations by managing task triage, resource distribution, and workflow efficiency. They will also drive continuous improvement initiatives and maintain accurate operational data within internal systems.