Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Workforce Analyst at SEQUIUM ASSET SOLUTIONS LLC
St. James, Missouri, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Forecasting, Staff Scheduling, Real-time Monitoring, Data Analysis, Workforce Planning, Trend Analysis, Seasonality Adjustment, Queue Management, Service Levels, Performance Reporting, Attendance Tracking, Overtime Management, Excel, PowerPoint, Word, WFM Systems

Industry

Financial Services

Description
Description The Workforce Analyst is responsible for forecasting call volumes, creating staff schedules, and monitoring real-time performance to ensure optimal service levels in a call center environment. Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES Analyze historical data to forecast call volumes, workload and staffing needs Develop long-term and short-term workforce plans Adjust forecast based on trends seasonality and business changes Create and maintain staff schedules that meet operational needs Ensure proper coverage during peak hours Monitor call queues, service levels and agent performance in real time Make real time adjustments to ensure service levels are met 4Track key performance indicators Prepare daily, weekly and monthly performance reports Track daily attendance (daily log, point tracker, writeups/warnings) Manage team schedules-Saturdays/overtime Job Requirements 1-3 years’ experience in workforce management, scheduling or call center operations Experience in high volume environments Advanced Excel, PowerPoint, Word and data analysis Knowledge of WFM systems and tools Experience in data analysis and reporting Excellent organizational and communication skills Keen attention to detail Must be results driven Good time management skills
Responsibilities
The Workforce Analyst is primarily responsible for forecasting call volumes, developing staffing plans, and creating schedules to ensure optimal service levels in a call center. This role also involves monitoring real-time performance and making necessary adjustments to maintain operational needs.