Workforce & Budget Manager at ELARABY Group

, , Egypt -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Budgeting, Call Forecasting, Resource Optimization, KPI Management, Operational Efficiency, Cost Control, Crisis Management, Analytical Reporting, Team Collaboration, People Management, Organizational Skills, Attention to Detail, Predictive Strategies, Scheduling Strategies, Financial Variance Monitoring

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Posting End Date:10/05/2025 Since its establishment in 1964, ELARABY has grown from a joint stock family enterprise to one of the largest industrial and commercial corporations in Egypt, the Middle East and Africa. ELARABY operates through 16 commercial, industrial, medical, and service companies, in four different governorates with 35 industrial facilities, and 2 hospitals. In 2020, ELARABY’s workforce exceeded 40,000 employees. ELARABY’s brand portfolio consists of 17 global brands with 43 product categories and more than 2800 variations. With regards to the domestic and international markets, ELARABY’s figures continue to grow by exporting to over 60 countries across the globe. In the domestic market, one of ELARABY’s strongest assets is the vast distribution network, which consists of more than 3,000 sales partners and 38 branded stores; backed by more than 550 after-sales service centers. In a society consisting of more than 100 Million Egyptians who trusted ELARABY over the years, ELARABY gives back to the community through implementing and adopting various developmental projects, in education, healthcare, environmental well-being, and social solidarity.Job Purpose Assume full leadership of Workforce Management and Planning within the Contact Center, developing and executing predictive strategies to ensure optimal utilization of human and material resources. Prepare annual budgets and monitor performance to maintain the balance between service quality, operational efficiency, and cost reduction, in alignment with the center’s strategic objectives. Job Responsibilities Lead the development of predictive workforce planning, analyzing workload variations and call volume forecasts. Design flexible scheduling strategies to ensure 24/7 operational readiness. Develop analytical models for call forecasting and resource optimization. Define, manage, and review key performance indicators (KPIs) to ensure achievement of required service levels. Prepare and approve operational budgets, monitor financial variances, and address challenges such as temporary staffing shortages or unexpected workload increases. Lead initiatives to enhance operational efficiency and cost control while maintaining service quality, and recommend cost-saving measures without compromising customer experience. Develop contingency and crisis management plans to ensure effective contact center operations under diverse scenarios. Deliver periodic analytical reports to senior management to support strategic decision-making. Job Qualifications Bachelor’s degree in a relevant field. 7–10 years of proven experience in Workforce Management (WFM) and Budgeting within Customer Care, including a minimum of 2 years in a managerial role. Certification in COPC and/or Six Sigma is an advantage. Solid expertise in budget planning, forecasting, and cost management. Proficiency in analytics and reporting tools. Demonstrated leadership abilities with a strong track record of team collaboration and people management. Exceptional organizational skills with keen attention to detail. EL ARABY Group is an equal opportunity employer and applies fair employment practices through the interviewing and selection process.

Responsibilities

Lead the development of predictive workforce planning and design flexible scheduling strategies to ensure operational readiness. Prepare and approve operational budgets while monitoring financial variances and enhancing operational efficiency.