Date live:03/09/2025
Business Area:GTIS
Area of Expertise:Technology
Contract:Permanent
Reference Code:JR-0000046768
Join us as a Workforce Development Lead at Barclays, where you’ll be support and implement workforce strategies that align to business goals. Leading service improvement that drive operational/process efficiency, automation, cost optimisation, and enhance employee experience. Identifies delivery risks and gaps and ensures accountability across workstreams. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts.

To be successful as a Workforce Development Lead, you should have experience with:

• Understands end-to-end workforce planning processes, including workforce forecasting (STP/MTP/Outlook), hiring optimisation, and organisational design. Supports delivery of workforce transformation programs, including skills of the future, technology modernisation, and new ways of working. Supporting the delivery of and providing oversight to key workforce development workstreams such as Recruitment/Recognition/Your View/Bar Raiser/Early Careers
• Ability to balance multiple competing demands, operating with pace and agility in a fast-moving environment. Ample project and resource management capabilities are key.
• Experience in supporting and influencing senior stakeholders at MD, D and VP level, with the ability to build trusted relationships, anticipate needs, maintains confidentiality, and provides guidance.

Some other highly valued skills may include:

• Ample analytical capability to produce, interpret and present accurate and actionable workforce data and insight. Proficiency in presentation and data visualisation (e.g. Excel, Powerpoint) is expected.
• Leading service improvement that drive operational/process efficiency, automation, cost optimisation, and enhance employee experience
• LEAD – people management experience in both matrix management as well as direct leadership

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
This role will be based in our Knutsford office.

ACCOUNTABILITIES

• Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify the ongoing effectiveness of the initiative, improvement areas with the IT service management framework, and mitigate any potential issues.
• Analysis of emerging IT service management tools and platforms to discover if they can support the banks transformation goals and future needs.
• Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems, to improve system efficiency and reduce manual workload.
• Development and communication of change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernising, transforming, and future-proofing the way the bank delivers and supports its technology services.
• Prioritisation of the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility, and develop and monitoring a clear execution plan for each transformation project to ensure a successful implementation.

To support the implementation of major changes and improvements to the organisations IT service management practices by driving strategic initiatives to modernize, transform and future-proof how the bank delivers and supports technology services.