Workforce Management Administrator at Serco Plc

East Staffordshire, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Staff Scheduling, Communication Skills, IT Skills, Organizational Skills, Problem Solving, Teamwork, Independence, Pressure Management, Math Skills, English Skills, Database Knowledge, Shift Management, Leave Management, Cross-Deployment, Report Generation

Industry

Facilities Services

Description

Uttoxeter, ST14 8XR Permanent (Full-Time, 40 Hrs) Competitive Salary We are looking for a Workforce Management Administrator to join our team at HMP Dovegate - a Category B adult male facility near Uttoxeter, Staffordshire where we care for up to 1160 male adult prisoners over the age of 21 serving a range of sentences including trial, remand, those awaiting sentence and convicted men serving long and short term sentences. The Job Opportunity: The Workforce Management Administrator will be responsible for the delivery of staff working rosters in a cost effective manner, and will be required to ensure all posts are covered at all times, ensuring that staff are made available to undertake other activities such as training and to undertake additional responsibilities. You will work on your own initiative, with the ability to work well under pressure and to tight deadlines. Daily Duties Involved: Responsible for supporting the WFM Lead in ensuring the contract is appropriately resourced to deliver the service through following WFM best practise ways of working Support WFM Lead in working with the Operations Leads to identify and review business requirements – i.e. review and approve changes in demand or capacity plans Amend cover shifts based on gaps between demand and actual staffing Run staff availability report to check availability for allocation to overtime/ Bed Watch shifts Create, amend and delete shifts to manage schedules on a daily basis, such as create overtime/ Bed Watch shifts based on requirements Amend individual staff maximum daily hours where needed in order to assign additional shifts/hours to staff. Review Staff Leave requests, including approving Leave (in WFM Lead absence) and adding of other types of leave to schedules where managers have approved the time off Administer rosters, accounting for: Employee change requests (leaves and shift swaps) Reviewing and managing coverage gaps including use of planned cross-deployment, overtime What we are looking for in our candidates: Recognised qualification in Maths and English Excellent IT, written and verbal communication skills Good working knowledge of Microsoft packages & databases Able to form good working relationships Able to work independently and as part of a busy small team Solve issues at the earliest stage, presenting solutions to managers when required Excellent organisational skills and ability to manage workload Ability to work under pressure Why Serco A place you can make an impact - With approximately 20,000 asylum seekers and more than 5,000 properties you’ll be delivering an essential service that touch people’s lives. A place you can count on - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways. A place for you - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. What we offer Pension – up to 6% Employee Assistance Programme A company passionate about diversity and inclusion A fantastic culture and supportive team; volunteer leave; continuous training and development opportunities. All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

The Workforce Management Administrator will be responsible for delivering staff working rosters in a cost-effective manner and ensuring all posts are covered at all times. This role involves managing schedules, reviewing staffing needs, and supporting the WFM Lead in operational requirements.