Workforce Management Analyst at National Vision

Duluth, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Planning, Labor Performance Analysis, Forecasting, Scheduling Optimization, Data Analysis, Communication Skills, Labor Laws Knowledge, WFM Systems Proficiency, Analytical Skills, Cross-Functional Collaboration, Training, Reporting, Staffing Practices, Performance Monitoring, Process Improvement

Industry

Retail

Description

Company Description At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. National Vision is one of the largest optical retail companies in the United States, with over 1,200 stores. We operate four retail brands: America’s Best Contacts & Eyeglasses, Eyeglass World, and Vista Optical inside select Fred Meyer stores and on select military bases. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality. We are hiring for a Workforce Management Analyst to join our growing team! Job Description The Workforce Management Analyst supports store operations by ensuring the right staffing is in place across retail locations. This role partners field leaders and corporate partners to analyze labor performance, forecast labor needs, and optimize store schedules to improve customer experience while controlling labor costs. What Would You Do? The Specifics. Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and labor performance. Monitor labor utilization and communication adjustments needed to support sales goals and operational standards. Support weekly forecasting and determine opportunities to align labor demand across stores. Monitor intraweek performance and adherence to schedules and budgets. Identify and respond to staffing opportunities across all stores. Provide real-time updates and recommendations to field leadership. Generate daily, weekly, and monthly reporting at the fleet/region and district level. Analyze workforce metrics such as sales-per-labor-hour, scheduling accuracy, and payroll performance. Provide reporting and insights to senior leadership on workforce efficiency and productivity, identify trends, and recommend process improvements. Maintain and optimize the Workforce Management (WFM) system. Ensure data accuracy and integrity across all systems. Support implementation of new WFM tools and system upgrades. Partner with store managers and regional leaders to improve labor planning effectiveness. Lead and conduct store-level training on workforce management systems and labor and staffing topics. Corresponds with store and field teams on labor management and operations. Qualifications Work Experience 4-6 years of experience with workforce planning in retail or multi-unit operations (required). Education: Four-year college degree or equivalent experience. (Required) Additional Skills Strong knowledge of labor laws, compliance, and retail staffing practices. (Required) Proficiency with WFM systems (e.g., Kronos/UKG) (Required) Analytical and communication skills to translate data into actionable recommendations (Required). Ability to work in a fast-paced, cross-functional environment (Required). Additional Information Taking Care of Our People! We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. #LI-SH1 We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Responsibilities

The Workforce Management Analyst supports store operations by analyzing labor performance and optimizing store schedules. This role involves monitoring labor utilization and providing insights to improve customer experience while controlling costs.