Date live:07/08/2025
Business Area:BUK Customer Care UK
Area of Expertise:Banking Operations
Contract:Permanent
Reference Code:JR-0000067390
As a Workforce Management Data & Headcount Analyst you will have the breadth to influence a huge part of the bank with the opportunity to support headcount and recruitment planning for 18,000 people. Within this role you will be taking HR data, cleansing this data and feeding it out to the Journey Planners. You will work in conjunction with Recruitment Managers, and you will have Governance responsibilities.

Essential skills required for this role:

• Intermediate Excel and data analysis
• Prioritisation and the ability to meet deadlines
• Being able to build and maintain relationships with colleagues and stakeholders

Desirable skills:

• Tableau
• Experience in Workforce Planning

We will consider applications from those who can work from one of the following strategic sites; Northampton, Glasgow, Liverpool, Manchester.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

ACCOUNTABILITIES

• Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
• Identification of industry trends and developments to implement best practice in workforce management Services. .
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.

PURPOSE OF THE ROLE

To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank’s operations.

Essential skills required for this role:

• Intermediate Excel and data analysis
• Prioritisation and the ability to meet deadlines
• Being able to build and maintain relationships with colleagues and stakeholder