Workforce Management & Operations Analyst at Prime Communications Inc

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Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving, Decision-Making, Data Analysis, Reporting, KPI Management, Communication Skills, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, ADP Workforce Manager, eTime, Financial Operations, Workforce Management, Scheduling Optimization

Industry

Wireless Services

Description

Prime Communications is AT&T's largest privately held authorized retailer, with nearly 2,000 retail stores coast-to-coast. We are looking to hire a Workforce Management & Operations Analyst to support the growing needs of our Financial Operations department. The Department functions to execute activities in the areas of Payroll Efficiency, Workforce Management analysis, Schedule Optimization, Compensation & incentive analysis, and Operational Excellence. The individual will be responsible for executing and monitoring business processes and policies across the sales channel to ensure financial efficiency. Essential Duties and Responsibilities * Partner with Field leaders (District Manager, Market Director, VP) to develop critical solutions to drive operational efficiency * Interpret and implement operational practices/policies and propose improvements to overall business processes * Independently analyze KPI and employee behavior statistics, identify trends and address areas of opportunity for each market in their assigned region * Analyze Payroll statistics, identify Overtime trends, and collaborate with Field leaders in a timely manner, to improve store's financial operations * Identify areas of opportunity in employee scheduling, and develop solutions that impact Time & Attendance related expenses having significant impact on financial health of the business * Implement effective operation methods and solutions to improve Optimal Scheduling to meet business needs, as well as other systems and tools that affect employee schedule adherence * Analyze key reporting and performance statistics, to communicate areas of improvement in Performance Management, thereby reducing Attrition and retaining Field employees * Identify missing employee hours and partner with DMs to resolve outstanding payroll requests. * Evaluate historical trends to develop forecasts of sales goals and drive sales performance * Communicate with Field leaders daily, and maintain a positive working relationship with all Store leaders * Assist with streamlining reporting needs in Excel to reduce manual effort required * Perform other ad hoc analysis as required Qualifications Skills Required * Excellent oral and written communication skills. * Strong analytical skills, problem-solving and good decision-making skills. * Work effectively in a fast-paced, dynamic environment and adapt to changing deadlines. * Proficient in analyzing data and building reports to identify trends, performance gaps and opportunities * Aptitude to complete designated assignments with little to no supervision, analyze information gathered and make recommendations * Experience in KPI management and understanding of how performance impacts profitability * Proficient computer literacy (Word, Excel, PowerPoint, Outlook Experience * 2 - 3 years of experience as an Analyst, dealing with heavy analytical work * 2 years of wireless retail experience preferred * 2 years of experience with ADP Workforce Manager/eTime Education * Bachelor's degree required (preferably Business or Finance)

Responsibilities

The analyst will execute and monitor business processes to ensure financial efficiency across sales channels, focusing on payroll, scheduling, and operational excellence. They will partner with field leadership to analyze KPIs and employee behavior to drive operational improvements and reduce attrition.