Date live:07/08/2025
Business Area:BUK Customer Care UK
Area of Expertise:Banking Operations
Contract:Permanent
Reference Code:JR-0000067378
As a Workforce Management & Planning Analyst you will work in a fast-paced team where you will have the ability to have an influence over the outcomes of our customers. Within this role you will analyse complex data for forecasting, create a capacity plan and the running of the routines of capacity plans. You will work closely with other teams to ensure the needs and expectations of our customers are met.

Essential skills required for this role:

• Proficiency in Excel
• The ability to take complex data and create forecasts
• Statistical analysis
• Stakeholder management and being able to maintain and build relationships

Desirable skills:

• Influencing - being able to tell a story with data and influence that change with stakeholders

We will consider applications from those who can work from one of the following strategic sites; Northampton, Glasgow, Liverpool, Manchester.
You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

ACCOUNTABILITIES

• Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
• Identification of industry trends and developments to implement best practice in workforce management Services. .
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.

PURPOSE OF THE ROLE

To optimise staffing levels, forecasts, scheduling and workforce allocation through data analysis to enhance the customer experience within the bank’s operations.

Essential skills required for this role:

• Proficiency in Excel
• The ability to take complex data and create forecasts
• Statistical analysis
• Stakeholder management and being able to maintain and build relationship