Start Date
Immediate
Expiry Date
03 Oct, 25
Salary
36.66
Posted On
04 Jul, 25
Experience
1 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Computer Literacy, Microsoft Office
Industry
Other Industry
JOB SUMMARY:
Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real-time and intraday management of vendor and internal agents and of call center queues. This role will be integral in ensuring the contact center meets its goals for handling customer calls in a timely manner. Responsibilities include identifying and responding to intervals which require remediation to optimize coverage and service level based on skill set and priority.
Job Responsibilities:
Education/ Experience:
Preferred Qualifications:
Job Responsibilities: