Workforce Manager at V2X

Saint Helena, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work Order Management, Customer Service, Data Management, Process Improvement, Scheduling, Supervision, Permit Acquisition, Safety Compliance, Supply Chain, Reporting, Team Leadership, Problem Solving, Communication, Training, Quality Control, Inventory Management

Industry

Defense and Space Manufacturing

Description

Overview **Must have Secret clearance to be considered for this position** The Workforce Manager is responsible for the day to day operation of work order management to include receiving, recording, assigning and tracking work orders to completion in the government approved automated system in accordance with the performance work statement (PWS). The Production Control team manages all work requests from completion to closeout and maintains/updates collected data in CE NexGen IT (TRIRIGA) and BUILDER SMS. The Production Control team may assist with supply tracking in the government automated system to include preparing records and reports of consumption of material and miscellaneous consumables, quality control and other aspects of parts and material warehouse management. Responsibilities Responsible for the performance and daily management, execution, and personnel supervision of production control operations. Shall develop work procedures and work scheduling to ensure efficient use of resources and required coverage to meet PWS requirements. Performs and trains personnel according to standard operating procedures and participates in all related process action/process improvement actions. Ensures the whole team presents a professional and courteous image at all times to communicate customer needs, provide problem-solving services, develop cooperative working relationships, coordinate and monitor customer needs, instill cooperative management, and ensure professional performance at all times. Implement the V2X customer satisfaction program to ensure customers receive polite, cheerful, and prompt customer support to answer trouble calls and enter work orders in the automated system and track to completion in accordance with the PWS. Shall follow up with customers and facility managers to ensure facility problems are completed to the customer's satisfaction NLT two (2) calendar days after work request completion. Shall provide USG and customers advanced notifications of scheduled disrupted services and expected downtime notices due to emergency outages. Shall assist in the process to obtain digging permits, welding permits, and confined space entry permits. The AF Form 103, Base Civil Engineer Work Clearance Request, or automated equivalent may be used for this purpose. Assist in the approval of digging permits. Responsible for following a comprehensive safety program in compliance with Vectrus, OSHA and United States Air Force (USAF) requirements. Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas. Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools). Responsible for precise execution of company time reporting procedures and accurate completion of timesheet. Performs other duties as assigned. Qualifications Education / Certifications: One-year related experience may be substituted for one year of education if degree is required. Must have a High School diploma or equivalent, Technical. Associates or Bachelor Degree preferred. Must have a current, valid U. S. Passport and Driver’s License Must have and maintain a valid U. S. SECRET or Interim Secret Security Clearance prior to deployment. Experience: A minimum of (1) year of work experience managing CE NexGen IT Knowledge in SMS Builder Data Base Must have excellent customer service skills, understanding of operation, maintenance and repair service ticket needs, inventory, supply and document control experience. At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.

Responsibilities

The Workforce Manager oversees daily operations of work order management, including assignment, tracking, and completion using government-approved systems. This role involves developing work procedures, scheduling resources, training personnel, and ensuring professional customer service and satisfaction.