Workforce Operations Manager at Equus

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance management, Quality management, Strategic leadership, Data analysis, Process improvement, Problem-solving, Customer service, Team leadership, Public speaking, Conflict resolution, Microsoft Office Suite, Power BI, Lean Six Sigma, KPI tracking, Mentoring

Industry

Civic and Social Organizations

Description

Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description Demonstrated expertise in performance and quality management, with a focus on continuous improvement. The Operations Manager provides the strategic leadership necessary to drive successful business operations. Under direction of senior management, with wide latitude for initiative and judgment, performs administrative work encompassing a multitude of assignments having critical impact on the direction and operations of the career office. This individual will be responsible for creating a work environment conducive to staff success and ensuring that the highest quality service is delivered to the residents in our communities. ·Results-driven mindset with a strong commitment to achieving organizational goals. ·Monitor and evaluate the effectiveness of operational processes and make data-driven improvements. ·Strong problem-solving skills, with the ability to identify challenges and implement effective solutions. ·Ensure high levels of customer satisfaction through efficient delivery service. ·Proficient in data interpretation and analysis to support informed decision-making and operational enhancements. ·Analyze workflows and identify areas for process improvement. ·Advanced proficiency in Microsoft Office Suite; adept at learning and utilizing employment-related software, web platforms, virtual communication tools, Power Bi, and social media. ·Proven ability to lead diverse teams effectively, both in-person and in virtual environments. ·Skilled in working collaboratively with customers and staff; flexible, congenial, and adaptable in dynamic settings. ·Excellent oral and written communication skills; experienced in public speaking and presenting to diverse audiences. Creative and flexible in leveraging resources to meet evolving customer needs. ·Highly self-motivated and customer service-oriented, with a proactive approach to responsibilities. ·Knowledgeable in conflict resolution strategies, applicable in both remote and in-person work environments. ·Track key performance indicators (KPIs) and operational metrics. ·Foster a positive, inclusive, and high-performance work culture. ·Supervise, mentor, and support department managers and team leaders. ·Conduct audits and implement corrective actions as needed. Qualifications Bachelor’s degree and a minimum of two years relevant experience in the workplace or · Substitute 2 years of management experience for each year of college or · Five years of experience at Workforce Solutions – at least some of that in a supervisory role · Strong leadership and team management abilities. · Excellent analytical and problem-solving skills. · Proficiency in data analysis and performance metrics. · Strong communication and interpersonal skills. · Ability to manage multiple projects and priorities. · Understanding compliance, safety, and regulatory standards. · Experience with process improvement methodologies (e.g., Lean, Kaizen). · Ability to work flexible hours. · Lean Six Sigma Certified a plus. Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law. Job Title: Operations Mgr (816050) State Location: TX

Responsibilities

The Operations Manager provides strategic leadership to drive business operations and ensures the delivery of high-quality services at career centers. They are responsible for monitoring operational effectiveness, analyzing workflows, and fostering a high-performance work culture.