Workforce Planner at ACC New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

100043.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Planning, Forecasting, Capacity Planning, Scheduling, Analytical Skills, Problem Solving, Communication, Interpersonal Skills, Stakeholder Influence, Collaboration, Excel, SQL, Python, PowerBI, Genesys Cloud, Cultural Competency

Industry

Government Administration

Description

About us | Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do here [https://www.acc.co.nz/]. About the role | Mō te tūranga mahi As a Workforce Planner, you will ensure our workforce aligns with strategic goals through proactive forecasting, scheduling, capacity planning, and real-time adjustments. Responsibilities include developing forecasts, and workplans that balance service delivery and employee wellbeing. This is a permanent full-time opportunity, within the Workforce Management team. Flexible location options are available to work from ACC hub sites in either Auckland, Hamilton, Wellington, Christchurch, Dunedin. About you | Mōu You can work independently while being part of a supportive team. Our team is based in various locations throughout New Zealand, yet we maintain a close-knit and supportive environment. You are proactive and willing to take the initiative to reach out to team members for assistance whenever needed. * Background with workforce management tools (e.g., Genesys Cloud) would be advantageous. * Excellent analytical, problem-solving, communication, and interpersonal skills. * Commitment to diversity and inclusion. * Experience managing busy environments. * Strong stakeholder influence and collaboration skills. * Customer-focused with advanced proficiency in Excel, SQL, Python, and PowerBI. * Cultural competency in Māori and/or Pacific cultures is ideal * Please describe a workforce management strategy or solution which you have developed and implemented and how it benefited the business. * Please let us know your preference for a secondment or permanent opportunity. * Please confirm your preferred ACC hub location. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. The appointing salary for this role will sit between $85,037 and $100,043 and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono As part of your application, please provide answer to the following question with your CV/ Cover Letter: * Please describe a workforce management strategy or solution which you have developed and implemented and how it benefited the business. * Let us know your preference - secondment or permanent opportunity. * Share your preferred ACC hub location. Applications will run through to 5pm, Tuesday 2nd June 2026 however, please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our Te Kahu Opportunities Marketplace. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz [hrhelp@acc.co.nz] .

Responsibilities

The Workforce Planner ensures workforce alignment with strategic goals through proactive forecasting, scheduling, and capacity planning. They develop workplans that balance service delivery requirements with employee wellbeing.