Workforce Planner at Medibank Private Limited

St Leonards, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rostering, Scheduling, Forecasting, Data Analysis, Communication, Attention to Detail, Workforce Planning, Attrition Monitoring, Data Visualization, Staffing Optimization, Absenteeism Analysis, Competency Trends, Strategic Planning, Healthcare Industry Knowledge, Omni-channel Experience, Stakeholder Management

Industry

Insurance

Description

Your career in healthcare made personal At Medibank we’ve recently unified our health services under one brand – Amplar Health. With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. The Opportunity Due to continued business growth we’re excited to offer this permanent position for an experienced Workforce Planner to join our team. This role plays a critical part in analysing, forecasting, planning workforce supply and demand and assessing gaps to support the Rostering and Service Delivery teams in ensuring that we have the right people - with the right skills in the right place at the right time. This position is responsible for managing the end-to-end forecasting, scheduling and tactical optimisation for our workforce, to deliver a consistently and reliably safe and efficient service in the contacts of contractual commitment. Day to day this role will see you: Have a key focus of daily rostering and schedule management. Review schedule coverage to identify and resolve overstaffing or understaffing issues. Generate highly accurate forecasts for service/call volume demand, average handling time/ End to End serving time, attrition and staffing requirements ranging from short (1 -60 days) to long term (12 – 24 months) resource plans. Monitor and analyse attrition trends to inform recruitment activity. Continuously analyse absenteeism, utilisation, and competency trends to refine workforce assumptions. Build plausible scenarios to provide strategic optionality to the business. Translate complex workforce data into meaningful insights, using advanced data visualisation techniques. Design workforce analytics that support the optimisation of staffing levels, addresses workforce challenges, facilitates staff mobility and support business decision making. Take time out to recharge – you might hit the pavement for a walking meeting with a colleague, pop out to a lunchtime gym class or take a mid morning meditation break. What do we need from you? First and foremost, you’ll need to have solid demonstrated experience in rostering and scheduling developed in large, complex omni-channel Contact Centres (ideally within the healthcare industry). Experience in Asepct/Alvaria WFM will be highly regarded, though is not essential. You’ll be able to read and interpret data and anticipate trends. You will have the confidence and credibility to provide advice to stakeholders, so its essential that you have excellent communication skills. You’ll be managing multiple pieces of work and working at a fast pace, so need to be able to maintain strong attention to detail at all times. Learn more about Amplar Health at https://amplarhealth.com.au Be Yourself. Belong Here We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser) Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.

Responsibilities

The Workforce Planner is responsible for analyzing, forecasting, and planning workforce supply and demand to support Rostering and Service Delivery teams. This includes managing end-to-end forecasting, scheduling, and tactical optimization to ensure efficient service delivery.