Do Work That Matters .
CommBank’s Chief Operations Office (COO) is looking for a Workforce Planning Analyst to join our Strategy and Risk (S&R) strategic workforce team.
The Strategy and Risk (S&R) team within COO contributes to the strategy by providing leadership and governance on the COO’s strategic agenda, ensuring the health of all the programs in our portfolio, managing strategic workforce planning, as well as giving operational support to our customer-facing business counter parts. The Strategic Workforce Planning team is responsible for long- and short-term forecasting, scheduling, real-time support, WFM system maintenance and Future Workforce.
Please note: This is a 12 Month Max Term, or Secondment Opportunity (for our internal team members)

WE’RE INTERESTED IN HEARING FROM PEOPLE WHO HAVE THE FOLLOWING SKILLS OR TRAITS:

• Experience in a busy Contact Centre & Messaging environment
• Ability to meet objectives and targets while working to deadlines and managing priorities
• Excellent interpersonal and communication skills coupled with well developed planning and organizational skills
• Great problem solving and analytical ability
• Proficiency in all MS Office software with advanced knowledge in Microsoft Excel
• Any qualifications from the Verint WFM, Verint Ops Manager, Live Person and Genesys product suites would be an advantage
• Risk Mindset –All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks
• Relevant Tertiary qualifications would be advantageous (Bachelor’s degree in IT, Computer Science, Data science, Commerce, Business Management)

The Workforce Planning Analyst is responsible for Day-to-Day Workforce Management to determine resourcing needs, short-term planning, and productivity initiatives. You will work closely with Operational Teams inclusive of Executive Manager, Senior Manager and Team Manager in relation to setting Day to Day management and plan for Operations.
You will partner with the broader Strategic Workforce Planning (SWP) team to operationalize resource plans to meet customer demand and service obligations. You will partner closely with the SWP teams and Operations Leaders in making changes, adjustments or diversions from the plan.