As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.
Workforce Planning Analyst
Aug 29, 2025
Location(s): Help Headquarters
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $64,700.00 - $77,600.00

• Create long-term, short-term, and intra-day forecasts derived from understood business drivers.
• Design, create, build, edit, and maintain staffing models.
• Maintain staffing and headcount records and recommend hiring plans for long/ short range planning.
• Support business decisions through the preparation of timely and accurate predictive forecast modeling with specific focus on improving the member experience and maximizing operational efficiencies.
• Aggregate forecast information into a comprehensive document to be published with senior leadership for headcount, budget, and capacity planning purposes.
• Provide analysis and recommendations to improve staffing levels and efficiency.
• Lead analysis of vacation, and absence records (shrinkage) for on-going historical trend analysis and offer recommendations for forecasting purposes.
• Provide regular status updates via dashboards and reports.
• Create a meaningful interpretation of data through use of tools, industry experience and logic to frame situations and allow meaningful dialogue and decision making.
• Accountable for forecast accuracy with agreed upon variance thresholds; Ability to articulate reasons for forecast variance and recommend changes to enhance forecast accuracy and effectiveness.
• Collaborate with the business operations leadership to understand strategic goals and promote an environment conducive to creativity, change, and information exchange.
• Generate short and long-term staffing models including “what-if” scenarios based on service level goals, AHT, etc. and provide recommendations based on analysis.
• Oversees and maintains the workforce management tool (configurations for skills, call & multi-channel routing, associates, historical trends, anomalies, etc.) Multi-channel includes calls (Inbound & Outbound), Email, foot traffic (Branches) and Chat.