Workforce Planning and Reporting Analyst (WFM) at Allianz Global Corporate & Specialty SE

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Planning, Data Analysis, Business Intelligence, Excel, SQL, Power BI, Tableau, Forecasting, Capacity Planning, Scheduling, Communication, Agile Methodologies, Data Visualization, Operational Efficiency, Dashboard Creation, Collaboration

Industry

Financial Services

Description

At Allianz Partners, we help customers when they need us most—across travel, health, and assistance services. In Thailand, our operations span customer care, claims, and medical assistance, serving a diverse and fast-moving environment. To keep service levels high and costs optimized, we rely on smart workforce planning and clear, data-driven insights This role sits at the intersection of analytics and operations. As the Workforce Planning and Reporting Analyst (WFM), you’ll be the go-to partner for forecasts, capacity plans, schedules, and performance reporting. You’ll collaborate closely with APAC regional stakeholders while owning local execution in Thailand—balancing customer experience, SLA delivery, and efficiency. If you enjoy turning complex data into clear plans, working independently, and influencing outcomes across multiple teams, you’ll thrive here. You’ll join a supportive, results-oriented regional team that values continuous improvement and automation. You’ll have the autonomy to design and optimize models and dashboards, plus the opportunity to learn from and contribute to best practices across APAC. Your work will have tangible impact—helping leaders make better decisions, stabilizing operations, and improving service for our customers. If you bring strong analytical skills and a growth mindset, we encourage you to apply—even if you don’t meet every single requirement. What you’ll do Design, build, and analyze forecasting models to optimize workforce planning (volumes, AHT, shrinkage, schedules) Collaborate with regional APAC teams while owning end-to-end local execution in Thailand Provide insights and recommendations that enhance operational efficiency and service performance Create, automate, and maintain data-driven reports and dashboards to support decision-making Partner with multiple operations teams across Thailand (customer care, claims, assistance) to align plans with daily realities Report to an APAC regional manager based overseas and contribute to regional WFM initiatives What we’re looking for 2+ years of experience in workforce planning, resouce planning, data analysis, or business intelligence Strong proficiency in Excel (advanced), SQL, BI tools (e.g., Power BI/Tableau), and workforce management platforms (e.g., Verint, NICE, Genesys) Experience in call centers, customer service, claims, or operations environments with exposure to forecasting, capacity planning, and scheduling Ability to work independently, manage priorities, and stay connected with global/regional stakeholders Fluent in English, with strong communication skills for presenting insights and influencing decisions Preferred: experience with Agile methodologies and modern data visualization best practices Don’t meet every qualification? If you have adjacent experience (e.g., operations analytics, capacity planning) and are eager to learn WFM tools, we’d still like to hear from you. What you’ll gain Impact: Direct influence on staffing, service levels, and cost optimization across Thailand operations Exposure: Regional collaboration with APAC teams and visibility to leadership Autonomy: Ownership of local execution with the support of a knowledgeable regional network Growth: Opportunity to deepen WFM expertise and broaden BI/automation skills What we offer: Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance We welcome applications from candidates who meet most—but not all—requirements 68674 | Data & AI | Professional | Allianz Partners | Full-Time | Permanent

Responsibilities

The Workforce Planning and Reporting Analyst will design and analyze forecasting models to optimize workforce planning and provide insights to enhance operational efficiency. This role involves collaborating with regional teams and owning local execution in Thailand to balance customer experience and service level agreements.