Workforce Planning Coordinator - Trentham at Citycare Property

Upper Hutt, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coordination, Service Request Management, Helpdesk Operation, Workforce Scheduling, Resource Allocation, Incident Response, Communication, Confidentiality, Compliance, Health And Safety, Computer Literacy, Decision Making, Prioritization

Industry

Construction

Description

Citycare Property will soon partner with the New Zealand Defence Force Facilities Management Services to provide essential facilities, maintenance, and infrastructure services across camps and bases throughout Aotearoa. Join us in the role of Job Scheduler/Workforce Planner, Trentham Military Camp to support the environments that enable NZDF personnel to focus on protecting and serving New Zealand communities. Trentham Military Camp is a tri‑service NZDF base in Upper Hutt near Wellington, supporting a wide range of training and operational units from the Navy, Army, and Air Force. This is not just another job; it’s your chance to contribute to the operational success of NZDF and make a real difference for the people who protect and serve Aotearoa. What You’ll Be Doing | Ngā Kawenga Takohanga Acting as the primary coordination point for service requests across assigned site(s) as part of a 24-hour, 7-day operational service. Operating the helpdesk onsite during Business Days and Standard Business Hours and from within New Zealand outside these hours Allocating and scheduling reactive and planned maintenance work to technicians and subcontractors. Optimising deployment of resources considering trade capability, location, security access requirements, and response targets. Coordinating communication and operational responses to incidents. Maintaining strict confidentiality of sensitive operational information. Interacting professionally and respectfully with NZDF personnel, contractors, and site users at all times. Working safety and in compliance with all health & safety, quality and environmental standards and expectations. What We’re Looking For|Ā Mātou e Rapu Ana: Completion of NCEA Level 2 or equivalent. Strong computer literacy, including the use of service management systems and standard office applications. Understanding of confidentiality, security, and compliance requirements. Experience in a call centre, service desk, or customer service role within a fast-paced environment. Proven ability to prioritise multiple tasks and make sound decisions. Strong verbal and written communication skills. Absolute alignment with Citycare Property values. The legal right to work in Aotearoa, ability to pass a drug and alcohol test and willingness to consent to a Criminal Record Check Ability to meet NZDF specific security requirements Benefits | Ngā painga Competitive wages/salary reviewed annually On the job skill development and promotion opportunities Join a team harnessing collaboration, growth, and innovation Be part of an inclusive company that values diversity This opportunity is subject to final negotiations and a contract being signed with NZDF – this is underway and expected to be completed before this recruitment process concludes. About Us | Mō Mātou Citycare Property is a proudly Kiwi-owned, values-driven organisation focused on building, maintaining, and renewing Aotearoa's social infrastructure. We partner with local and central government to care for the spaces where communities connect, thrive, and access essential services. Our purpose is to Enhance the Wellbeing of our Communities by championing sustainable social, environmental and cultural outcomes while prioritising local people and businesses. We are committed to diversity, equity, inclusion, and belonging, and welcome applicants from all backgrounds. We are proud members of Pride Pledge and Te Uru Tāngata Centre For Workplace Inclusion, We honour Te Tiriti o Waitangi and actively grow Te Ao Māori knowledge within our teams. If you are invited to an interview, please let us know any support you may need. Discover why our people love working with us here Apply Now: We will be reviewing applications as we receive them, so please don’t hesitate to apply. Nau mai, haere mai, tauti mai!

Responsibilities

The coordinator will act as the primary point for service requests across assigned sites as part of a 24/7 operational service, managing the onsite helpdesk during standard business hours. Responsibilities include allocating and scheduling reactive and planned maintenance work to technicians while optimizing resource deployment based on capability, location, and response targets.