JOB SUMMARY

Zurich Insurance Europe AG, Ireland Branch is looking for a Workforce Planning Manager who will drive and optimise workforce strategies within our Personal Lines Underwriting Operations.
This key role will ensure our contact centre and underwriting teams which will enable them to serve customers efficiently across their preferred channels.
The focus of the role will be on analysing workforce data, forecasting staffing needs, and developing actionable plans to close any gaps. You will be central to designing, building, and rolling out capacity and planning management activities, working closely with stakeholders to deliver effective operational planning.
This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

YOUR SKILLS AND EXPERIENCE

• Third-level degree in business or a technical discipline.
• At least 5 years’ experience in resource coordination, workforce planning, or project support.
• Strong analytical, organisational, and communication skills.
• Proficiency in Excel and familiarity with planning tools (e.g., Jira, Salesforce, Genesys).
• Experience building stakeholder relationships and managing change.
• Ability to interpret and present complex data to support business decisions.
• Customer-focused, commercially aware, and comfortable influencing at all levels.

ADDITIONAL INFORMATION

Primary work location is Dublin or Wexford but occasional travel may be required to other Zurich locations.
If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

WHO WE ARE

Zurich is one of Ireland’s leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

As a Workforce Planning Manager your main responsibilities will include, but not necessarily limited to the following:

• Analyse data to forecast future staffing requirements and resource allocation.
• Design and implement capacity and planning management activities to support PL UW OPS.
• Develop and present regular reports on workforce utilisation and performance.
• Build and adopt forecasting models for changing demand, technology, and customer engagement.
• Collaborate with key stakeholders on operational planning and business readiness.
• Use data-driven insights to drive continuous improvement and support business strategy.
• Standardise and enhance reporting using tools such as Tableau.
• Lead process improvements for performance monitoring and reporting