Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Workforce Planning Manager at Rich Transport Inc

Cape Town, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Planning, Forecasting, Scheduling, Performance Monitoring, Data Analysis, Team Leadership, Stakeholder Management, WFM Systems, KPI Understanding, Analytical Skills, Planning Skills, Compliance, Coaching, Mentoring, Resource Planning, Operational Excellence

Industry

Description

In this key role, you’ll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You’ll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale. Bellville-based contact centre. • Forecasting call volumes and staffing requirements • Creating efficient schedules to meet service levels and manage costs • Monitoring real-time performance and adjusting plans as needed • Analysing data and providing proactive insights to drive improvement • Leading, mentoring and developing the WFM team • Partnering with managers across the business to plan resources effectively • Maintaining WFM systems and ensuring compliance with labour legislation • Minimum 2 years’ experience in a contact centre workforce planning leadership role • Strong understanding of WFM systems, KPIs and scheduling software • Excellent analytical, planning and stakeholder management skills • Matric (Bachelor’s degree an advantage) • Credit and Criminal Clear • Medical aid fully covered for main member

Responsibilities

Develop and execute workforce strategies to ensure optimal staffing. Manage forecasting, scheduling, and real-time performance while leading a planning team.