Workforce Planning Specialist at Toyota Motor Corporation

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Verint Cloud, Forecasting, Budgeting, Resource Planning, Capacity Modeling, Reporting, Analytical Skills, Problem Solving, Modeling, Scenario Planning, Excel

Industry

Motor Vehicle Manufacturing

Description

What you'll contribute to As a Workforce Planning Specialist, you will determine resource requirements for all teams servicing the Dealer and customer network, ensuring that shifts are aligned to customer demand & commercially viable, meeting service standards & service excellence. You will be an integral partner to the Operations team, in educating the team and providing thought leadership in developing and maintaining a rostering environment that will assist in delivering positive servicing outcomes for the Dealer network and customers. You will be responsible for planning, adjusting and creating accurate forecasts along with helping with regular reporting needs. How you'll make an impact Manage and accurately prepare forecasts and budgets for call and application workloads and resource, monitoring drivers against business change & developing models to improve accuracy Create new and innovative forecast and capacity models to plan for future demand, growth and channel shifts where appropriate Support the business to deliver end of month and start of month reporting requirements Work with and support other workforce planners sharing expertise Your attributes Workforce Management experience, ideally 5+ years Expert skills in using a Workforce Management tool, preferably Verint Cloud Strong analytical and problem solving skills Demonstrated ability to manage and work through uncertainty (illnesses, other unplanned events) whilst staying solution focussed Expert skills in Excel for modelling and scenario planning Life at Toyota & What we offer you We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets. Toyota Australia is well-recognised for offering: Flexible hours and workspaces Career Development 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers Wellness facilities & Employee Assistance Program (private coaching available to you and your family) Paid volunteer days to support your community / Employee Community Grants Fund Employee Car Benefit Scheme Building a great place to work You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/ We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements. Come with us and help create the future.

Responsibilities

The specialist will determine resource requirements for servicing the dealer and customer network, ensuring shifts align with customer demand and commercial viability while meeting service standards. Responsibilities include planning, adjusting, and creating accurate forecasts, along with supporting the operations team through thought leadership in rostering environment development.