Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Career TEAM is looking to hire a Follow-Up Specialist to provide professional follow-up services to individuals previously served by the [Funding Source and Location]. Services provided will include retention services, referrals, career ladder counseling, re-employment job search services, and related documentation and data entry into the state’s program management system. This role will be performed under the Area Manager.

Your Impact on Career TEAM’s Success:

• Provide virtual follow-up services to designated former participants of the Workforce One-Stop system to ensure employment success and retention
• Engage unemployed follow-up customers in a job search plan/activities as needed to obtain immediate and appropriate employment
• Engage customers who are at risk of job loss in retention and/or employment search activities
• Provide referrals as needed to support customer’s retention needs
• Work to re-engage and re-establish contact with non-responsive customers
• Research and obtain documentation to verify post-participation employment status
• Implement policies applicable to Follow-Up frequency requirements
• Document Follow-Up activities and efforts in case notes within the state’s case management system
• Enter post program employment and educational information into the state’s case management system
• Follow all policies, procedures and regulations related to follow-up, including ensuring that case files have verification documents used for entry of post-program outcomes
• Meet and/or exceed program benchmarks. Participate in all staff related events as required including but not limited to training, staff meetings and individual supervision
• Under the direction of the Performance Analyst, provide targeted outreach / research to identify and document employment/educational status of designated post program customers
• Complete all required reports
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

To Qualify for This Role, You Must Have:

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Additional Skills/Knowledge Career TEAM Would Love for This Role:

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

EMPLOYMENT TYPE: Full-Time, Non-exempt Employee
Salary: $45,000-$55,000/yr
Job Site: On Site
Travel: 20% travel within region

To Qualify for This Role, You Must Have:

• Bachelor’s degree or higher or an equivalent combination of education and experience
• Must possess the ability to establish and maintain a positive/productive virtual relationship with both former job seeker customers and their employers.
• Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitive
• Strong organizational skills to juggle multiple tasks in a performance oriented environment
• Ability to serve as a role model to customers and motivate them towards achieving goals
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and Google Suite
• Ability to work independently and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s Licens

Additional Skills/Knowledge Career TEAM Would Love for This Role:

• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family service