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Workforce Scheduler at Afni, Inc.
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Workforce Scheduling, Resource Management, Workforce Management Tools, Aspect eWFM, Microsoft Office, Organizational Skills, Analytical Skills, Problem-Solving Skills, Communication Skills

Industry

Outsourcing and Offshoring Consulting

Description
Essential Functions and Responsibilities: 1. Analyze and match staffing levels including schedules according to client requirements. Report daily staffing to the client. Plots required trainings based on staffing lines. 2. Run and distribute various reports regarding billables, availability, absenteeism, schedule adherence, headcount, intervals, and segments. 3. Performs intraday monitoring as needed. 4. Proactive communication of CCS metrics and recommendations for action to Operations Management. 5. Balance billables to ensure the client is billed appropriately. This entails comparing Kronos time and TCS time for each Consultant, analyzing the differences, and making corrections as needed. 6. Ability to support other sites when necessary. 7. Enter new hires data into TCS. 8. Process shift bids. 9. Educate new hires on scheduling and RTO procedures. Qualifications * At least 1 year of experience as a Workforce Scheduler in a BPO setting * Knowledge of Resource Management / Workforce Management tools * Experience in Aspect eWFM is a plus * Proficient in Microsoft Office applications * Ability to manage multiple tasks and work with shifting priorities * Strong organizational, analytical, problem-solving, and communication (oral & written) skills * ritten) skills are required. * Willing to be assign on a Hybrid Setup/Office is located at Commonwealth, QC * Can start ASAP
Responsibilities
The Workforce Scheduler is responsible for analyzing staffing levels and schedules according to client requirements and reporting daily staffing to the client. They also run various reports, perform intraday monitoring, and communicate metrics and recommendations to Operations Management.