Workforce Scheduling Coordinator (Remote) at Solari

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

61200.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Call Volume Analysis, Organizational Skills, Attention to Detail, Multitasking, Compassion, Data Analysis, Time Management, Communication, Team Collaboration, Problem Solving, Adaptability, Leadership Support, Process Improvement, Customer Service, Shift Management

Industry

Individual and Family Services

Description

This remote role is open to applicants/candidates living in the following states: AZ, CO, FL, IL, MN, NC, OH, OK, OR, TX, VA, and WA. Work Schedule: Wed-Sat 1500-0130 The Job/What You’ll Do: The Workforce Scheduling Coordinator will manage all day-to-day scheduling responsibilities for the Crisis Response Network (CRN) and Community Support Network (CSN) lines of business in coordination with leadership to ensure adequate coverage. Assist with additional CSN and CRN projects and deliverables as appropriate. Responsibilities: Partner with leadership to ensure scheduling meets business needs (call volumes and coverage). Maintain master, weekly, and supervisor schedules; manage daily schedule adjustments; contact staff as necessary to fill open shifts; keep supervisors informed of schedule changes. Coordinate the review and approval of time off requests with the appropriate supervisor. Coordinate schedule modifications and schedule adjustments with staff and supervisors; facilitate staff shift exchanges and shift swaps; Facilitate schedule adjustments for trainings, holidays, etc. Utilize historical data to predict scheduling needs. Monitor active and passive overtime to maintain budgeting by creating and maintaining overtime schedules. Help in the development of tools to improve system processes. Support the leadership team in fulfilling contract deliverables. Assist supervisors with obtaining daily coverage for call-outs; Maintain staff contact list and on-call schedule. Other duties as assigned. Knowledge, Skills, Abilities: Ability to understand historical scheduling, call volume, abandonment rates, average speed of answer data, and average handle time to predict future scheduling needs. Ability to understand other reporting data that may affect staffing levels. Ability to multitask and work in a fast-paced environment with multiple tasks and deadlines. Ability to demonstrate strong organizational and attention-to-detail skills in managing tasks and processes efficiently. Ability to act professionally and maintain appropriate boundaries with clients and staff. Ability to report as scheduled to work, meetings, training, and job-related activities prepared and as scheduled. Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth. Education & Experience: 1-2 years of scheduling experience 24/7 contact center workforce scheduling experience preferred Some college preferred; High School diploma required. Work Schedule: Wed-Sat 1500-0130 The candidate's applicable education and experience will determine where a candidate falls in the position range. Pay Range $46,000—$61,200 USD Working Conditions: While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Exposure to noise typical with office operations. Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/ Who We Are & What We Offer: Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff. Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community. Friendly work environment Generous paid time off (PTO) Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date Competitive compensation Convenient office locations and Hybrid Schedule On-site fitness room free to all employees (Tempe Office) Basic Life Insurance Voluntary Life, Spouse, Child Insurance Critical Illness w/free dependents Critical Illness Spouse Short Term & Long Term Disability- Starts first of the month after 90 days of employment 401K & 401K Roth - Starts first of the month after 90 days of employment United Pet Care LifeLock for identity theft LYRA EAP Program- 25 free sessions for mental health per family member Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

Responsibilities

The Workforce Scheduling Coordinator will manage day-to-day scheduling for the Crisis Response Network and Community Support Network. This includes maintaining schedules, coordinating time off requests, and ensuring adequate coverage based on call volumes.