Workforce Specialist at Delivery Hero

Municipality of Iraklio Attikis, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Intraday Coordination, Shift Adherence Monitoring, SLA Management, Forecasting, Reforecasting, Data Analysis, Reporting, Stakeholder Communication, Payroll Input Preparation, MS Office Suite, Microsoft Excel, Communication, Organizational Skills, Time Management, Problem-Solving

Industry

technology;Information and Internet

Description

Company Description efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description As a Workforce Specialist, you will be responsible for forming, updating, and improving our agents’ schedules while planning our Operations department's needs. Your goal is to facilitate the function of the department by offering a smooth working schedule. Your work will have an immediate influence on day-to-day Operations at efood. What you'll do: Scheduling & Intraday Coordination Monitor and manage real-time shift adherence. Implement coverage fixes to meet Service Level Agreements (SLAs). Build and maintain schedules based on forecasts. Continuously optimize schedules weekly based on reforecasts and operational changes (absences, volume). Ensure scheduling stability, coverage, fairness, and compliance with business needs. Forecast Partnership & Staffing Planning Collaborate with Analysts to translate forecasts into staffing needs. Proactively recommend coverage to mitigate risks and meet service targets. Reporting & Data Analysis Generate Workforce Management (WFM) and management reports on coverage, schedule accuracy, and staffing versus forecast. Analyze operational data statistically to provide insights. Maintain weekly and monthly dashboards for data-driven decisions. Stakeholder Communication & Governance Liaise with supervisors and team leaders on schedule requirements and approvals. Manage daily shift requests and escalations, balancing business needs with policy. People Operations Support (WFM-related) Coordinate workforce onboarding and offboarding (access, schedules, training). Partner with the Training team for session planning and attendance. Prepare and submit payroll inputs (hours, exceptions) to HR/Payroll. Assist with monthly reporting. Qualifications At least 2 years of experience in a relevant workforce management or scheduling position. BSc in Mathematics/Statistics, Computer Science, or a related field. Very good knowledge of MS Office Suite, with expert-level proficiency in Microsoft Excel. Excellent communication skills in both Greek and English. Strong organizational and time management skills. Teamwork, collaboration, and a high degree of emotional intelligence/empathy. Creative problem-solving skills and a drive for innovation. Additional Information We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰 We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎 We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches. We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth! Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered! If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎 Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼 Life @efood: At efood, no day is the same as the day before! At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. Hungry enough to join us? efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.

Responsibilities

The Workforce Specialist will be responsible for forming, updating, and improving agent schedules while planning the Operations department's staffing needs to ensure smooth operations. Key duties include real-time shift adherence monitoring, implementing coverage fixes to meet SLAs, and continuously optimizing schedules based on forecasts and operational changes.