North America (Hybrid/Virtual)
This position is responsible for the day-to-day operations and support of our clients’ pre-identified contractors on assignment through People2.0 Employer of Record services. This will include documentation receipt, accurate input, maintaining database integrity, ongoing contractor care management, inquiry resolution, and consistency across accounts. Coordination with multiple internal teams, communication regarding onboarding progress internally and externally. We strive to create an extraordinary experience for contractors and clients alike. The Specialist should be highly organized, detail oriented, and able to effectively manage high-volume onboarding.

SKILLS AND EXPERIENCE WE VALUE:

• Bachelor’s degree or equivalent combination of education and experience is preferred
• Excellent communication skills, both verbal and written
• Excellent listening skills
• Effectively collaborate in a team environment, as well as work well independently
• Expert customer service skills
• Attention to detail in document reviews as well as system input
• Good organization skills: able to manage multiple requests and stay organized
• Strong critical thinking and problem-solving skills
• MSP/VMS knowledge a plus
• Prior staffing/recruiting/HR experience is a plus
• Ability to set priorities and follow through on requests in a timely manner
• Experience with Canadian T4 employees a plus

• Manage onboarding of new contractors by gathering and validating all relevant legal documentation and adhering to the client’s requirements to include:
• Verification of I-9 Form/E-Verify
• Responding to communications
• Issue resolution
• Assisting with completing new hire paperwork
• Initiating, monitoring, and adjudicating all background check reports
• Managing contractor assignment details including time and expense entry in VMS systems
• Capturing and effectively recording appropriate data in various systems in a timely manner throughout the process
• Ensuring appropriate business teams are kept apprised of progress throughout process until onboarding is complete
• Proactively collaborate with internal teams, such as, Client Services, Payroll, Implementation and Compliance
• Track and report on missing documentation per client policies
• Create and maintain structured and organized records and process documentation for each client
• Contact contractors on a regular basis to maintain documentation and relationship
• Assist contractors with making updates to contractor information in appropriate systems
• Provide continued contractor care throughout their client engagement
• Assist and maintain communication about company policies and procedures to hiring managers throughout engagement
• Distribute reporting data on a regular schedule with attention to detail and ability to audit the information if needed as required by client
• Build relationships with employees to aid in long term employment satisfaction