Workforce Support Engineer

at  Avanade

Come join us
As an experienced M365 / End User Support e ngineer within our Workplace practice, you will bring support experience to the technical delivery of enterprise scale solutions into public, hybrid, and secure cloud environments. You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience.
Skills and experiences
Pivotal to the role is your ability to effectively communicate to technical and non-technical stakeholders, both verbally and in written form. Your passion for supporting clients and shaping the ongoing continual improvement of our clients’ solutions is what is required for this role
About you
You are an experienced End User support engineer with a track record of support engineering and client focus. You have good communication and interpersonal skills that will enable you to develop relationships with internal and external stakeholders and contribute effectively to our Managed Services organisation.
You will also possess analytical and problem-solving skills enabling you to be creative and innovative in the support of our clients. You will also seek to continually improve our clients’ environments though evergreen practices and platform evolution.
You will be an Australian Citizen with existing security clearance (Preferably NV-1).
What you’ll do
Your experience in M365 / End User support, including Office365, Identity Management, Intune, Azure Active Directory, Monitoring, auditing, and operations is foundational to this role.

We also need you to have experience across a variety of technologies that may include:

• Active Directory User and Device Group Policy management
• Remote Microsoft Windows 10/11 management via Intune / SCCM
• Service Request Management
• Software License Management
• Software updates and patching management
• Mobile Application Management (MAM) and Mobile Device Management (MDM) operational management
• M365 Operational management – Exchange, Endpoint, SharePoint, Teams, and OneDrive.

Pivotal to the role is your ability to effectively communicate to technical and non-technical stakeholders, both verbally and in written form. Your passion for supporting clients and shaping the ongoing continual improvement of our clients’ solutions is what is required for this role
Enjoy your career
Some of the best things about working at Avanade
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- Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
- Real-time access to technical and skilled resources globally
- Dedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in you
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Find out more about some of our benefits
Employee Benefits at Avanade | Avanade
A great place to work
As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise . You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!
We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.
Create a future for our people that focuses on
• Expanding your thinking • Experimenting courageously • Learning and pivoting
Inspire greatness in our people by
• Empowering every voice • Encouraging boldness • Celebrating progress
Accelerate the impact of our people by
• Amazing the client • Prioritizing what matters • Acting as on

Please refer the Job description for details