JOB DESCRIPTION

Workfront Administrator
Location: Orlando
Schedule: Hybrid (Onsite Tues – Thurs and remote Mon and Fri)
Contract Length: Through end of year with possibility of extension
Pay Rate: $40
This role focuses on technical support and administration of the Adobe Workfront Application, supporting all teams that use Workfront project management workflows. This position works with many teams across multiple business lines to ensure the development of new Workfront implementations and the continuous improvement of existing Workfront functionality.

Major Responsibilities

• Collaborates with stakeholders to understand their requirements and identify application of standards for consistency and scalability. Assists in the design, presentation, and then implementation of Workfront solutions to meet business objectives.
• Assists in continuous improvement activities to help identify efficiencies. Responsible for continuously learning about new functions and features of the Workfront platform and other Martech platforms via online postings, training videos, workshops and user forums.
• Develops and implements automated workflows with Workfront Fusion to produce business savings and a better user experience. This may include integrating with other platforms that are used by user teams.
• Develop Reports and Dashboards to provide Marketing teams and Leadership with critical business data, metrics, and KPIs.
• Maintains a focused awareness of the stakeholders’ needs by supporting users in 1-to-1 and 1-to-many situations to provide functional workarounds and to escalate to manager when necessary.
• Serves as Backup technical support for Workfront. Search for resolution to basic troubleshooting questions. Coordinate with users experiencing platform issues and address basic help tickets, always within the team’s established SLA.
• Collaborates with the DAM system team (Digital Asset Management system of record is MediaValet) to coordinate integrations across the 2 systems.
• Participates in trainings, SOP reviews, Office Hour sessions and leadership meetings as needed to provide input related to Workfront.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.

QUALIFICATIONS:

• Effective communication skills and a demonstrated “team player” attitude to support team cohesiveness and consistency in product deliverables.
• An aptitude for translating software solutions to both technical and non-technical teams. Skilled in negotiation, analysis, problem-solving, decision-making and time management.
• Proficiency in Workfront or similar project management system, along with skills in Microsoft Office Suite.
• Ability to multi-task and work on increasing numbers of related projects at one time.
• Ability to interact with customers, as directed, in a sensitive and diplomatic manner, maintaining positive relationships while gathering basic and intermediate requirements related to the customer needs and project work.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:

• 3+ years working as a system administrator of Workfront or a similar project management application in a marketing-related operation.
• 2+ years of marketing and/or program management experience working with creative development, distribution channels, or equivalent combination of education and experience.
• Experience with Web Development, Workfront Fusion, or similar automation platform is a plus.
• Workfront Certifications are a plus.

• Collaborates with stakeholders to understand their requirements and identify application of standards for consistency and scalability. Assists in the design, presentation, and then implementation of Workfront solutions to meet business objectives.
• Assists in continuous improvement activities to help identify efficiencies. Responsible for continuously learning about new functions and features of the Workfront platform and other Martech platforms via online postings, training videos, workshops and user forums.
• Develops and implements automated workflows with Workfront Fusion to produce business savings and a better user experience. This may include integrating with other platforms that are used by user teams.
• Develop Reports and Dashboards to provide Marketing teams and Leadership with critical business data, metrics, and KPIs.
• Maintains a focused awareness of the stakeholders’ needs by supporting users in 1-to-1 and 1-to-many situations to provide functional workarounds and to escalate to manager when necessary.
• Serves as Backup technical support for Workfront. Search for resolution to basic troubleshooting questions. Coordinate with users experiencing platform issues and address basic help tickets, always within the team’s established SLA.
• Collaborates with the DAM system team (Digital Asset Management system of record is MediaValet) to coordinate integrations across the 2 systems.
• Participates in trainings, SOP reviews, Office Hour sessions and leadership meetings as needed to provide input related to Workfront.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities