Working Student (all genders) - Customer Experience at Orange Cyberdefense UK

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Data Analysis, Excel, Data Visualization, AI For Data Analysis, Customer Experience, Voice Of The Customer, NPS, Customer Journey Mapping, CRM, English Communication, German Communication, Reporting, Stakeholder Management, Analytical Thinking, Self-organisation

Industry

IT Services and IT Consulting

Description

About the Team You’ll join the Global Strategy & Intelligence Research team. We shape and execute our CTI-led marketing strategy, strengthen Orange Cyberdefense’s positioning and portfolio, drive market awareness, support business growth through strategic partnerships, and continuously improve customer experience through data-driven insights and improvement initiatives. Role & Purpose As a Master Student (Working Student), you work in a project-based environment and own the operational side of our Voice of the Customer (VoC) program. You turn customer feedback into structured insights and help ensure those insights lead to prioritized, actionable improvements—across markets and with clear delivery focus. Key Responsibilities: Support the ongoing delivery of the VoC/CX program: coordinate day-to-day processes and project management, track milestones and results, ensure smooth execution. Implement and maintain customer feedback mechanisms: Configure and manage customer surveys in our CX/VoC platform Perform quality checks to ensure consistency (e.g., logic, target groups, fields, templates) Analyze survey and feedback outcomes: Interpret results, identify trends, and derive initial insights Reporting & communication: Create dashboards, reports, and presentations for operational stakeholders and (depending on experience) senior leadership Track issues and dependencies in practice: Monitor progress, identify dependencies / blockers between activities Support the rollout and adoption of CX performance measurement solutions across international markets Documentation & quality standards: Maintain structured documentation, lessons learned, and process steps Qualifications: Currently enrolled in a Master's degree program in Business Administration, Marketing, Economics, or a related field. Excellent project management and analytical skills Strong ability to execute operational tasks and support delivery Advanced Excel skills Experience with reporting & data visualization Comfortable using AI for data analysis Experience with survey/feedback tools or CRM is a plus (not required) Basic VoC/CX knowledge (e.g., NPS, customer journey) is a plus Languages Excellent English communication skills (written and spoken) German language skills are a plus Personal Competencies Analytical mindset and ability to turn data into actionable insights Data-driven and solution-oriented working style High attention to detail and quality high quality standard of work Excellent communication skills (written & verbal) for diverse stakeholders Proactive, reliable, and collaborative, with strong self-organisation What You'll Gain Hands-on experience in a global Customer Experience and Strategy function Exposure to senior stakeholders and international markets Opportunity to work with modern CX methodologies, advanced analytics, and AI-enabled business tools Practical experience turning customer insights into strategic business actions A collaborative, innovative, and international work environment within a leading cybersecurity company Das erwartet dich bei uns: 🤝 Responsible tasks in an international environment 👩‍💻 Mobile Office Option 📚 Structured onboarding phase with a mentor (“buddy”) 🕙 Flexible working hours and work schedule models 🛍️ Corporate Benefits 🩺 EGym Wellpass 🥳 Various team events (Wiesn, Christmas party, end-of-work drinks, and BBQ events on our rooftop terraces) 🎁 Small personal gestures for birthdays, anniversaries, and special occasions Click here to learn more about our benefits! We look forward to receiving your application documents, including your salary expectations and your preferred start date!

Responsibilities

The role focuses on managing the operational side of the Voice of the Customer (VoC) program by turning customer feedback into actionable insights. Responsibilities include configuring surveys, analyzing trends, and creating reports for stakeholders to improve customer experience.