Working Student – Customer Experience & Process Excellence (m/f/d) at METRO/MAKRO

Dusseldorf, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Journey Management, Data-Driven Journey Mapping, Service Design, Design Thinking, Miro, Lucidchart, Process Mapping, Standardization, Documentation, Data Analysis, Empathy, Organization, Detail-Oriented, English Fluency

Industry

Wholesale

Description

Company Description METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion. At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de. Job Description Start Date: 01.05.2026 Duration: 24 months Working hours: 20 h/week; up to 37,5 h/week during lecture free period possible Workplace: Office in Düsseldorf What you can expect: As a working student, you will support our team across two key, interconnected pillars: 1. 1. Customer Journey Management Data-Driven Journey Mapping: Assisting in the creation and maintenance of end-to-end customer journey maps, utilizing both qualitative and quantitative data to identify "moments of truth." Ideation & Service Design: Supporting the team in applying Design Thinking methodologies and using tools like Miro or Lucidchart for virtual ideation and collaborative workshops. Prototyping & Visualization: Helping to prototype services and using your visualization skills to make future customer journeys tangible and easy to understand. 2. Process Excellence Process Mapping: Actively supporting the mapping and documentation of a wide range of business processes across the organization. Standardization: Making sure that we have standardized processes across METRO, helping to create a consistent global framework for corporate units and international markets. Documentation: Keeping our process library up-to-date and ensuring that standards are clearly defined and easy to follow. Qualifications You are the perfect fit if: Educational Background: Currently enrolled (min. 2nd year) in Business Administration, Management, Service Design, Marketing, or a related field. The "Standardization" Mindset: You have a passion for structure and a keen eye for how to make complex processes simple, clear, and scalable. Data & Empathy: You are comfortable working with both qualitative and quantitative data, proving high empathy for customer needs. Toolkit Proficiency: You are a confident user of digital collaboration and ideation tools (e.g., Miro, Mural, or Lucidchart). Organized & Detail-Oriented: You enjoy the "craft" of documentation and taking complex information and organizing it into clear, standardized visual maps. Language & Communication: You are fluent in English and have the confidence to communicate ideas clearly in an international environment. Nice to have: Market Affinity: You are a "foodie" with a genuine affinity for gastronomy and the hospitality market. Additional Information Work-life balance: Flexible working hours - up to 20 working hours/week - with the option of mobile working in agreement with your line manager, prorated holidays earned based on your contract and working time. Mentoring for the duration of your contract (max. 2 years). Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program. Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.

Responsibilities

The working student will support customer journey management by assisting with data-driven journey mapping, service design ideation using Design Thinking, and prototyping future customer journeys. Additionally, they will support process excellence by mapping, documenting, and standardizing business processes across the organization.