YOUR MISSION:

As a Customer Experience Operations Working Student (f/m/d)* at Parloa, you will support our Customer Experience (CX) team by ensuring seamless data management, analytics, and operational efficiency. You will play a key role in maintaining and optimizing our CX tools, reporting, and automation processes. This is a great opportunity to gain hands-on experience in CX operations while working with cutting-edge SaaS tools and automation technologies.

WHY PARLOA?

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $120 million Series C investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

• Build and maintain CX dashboards and reports using CSS, SQL, Preset and Salesforce to ensure data-driven decision-making.
• Support Salesforce data clean-up, ensuring accurate customer account information and structured data.
• Assist in integrating and automating CX tools through APIs, WebHooks, and workflow automation (e.g., Zapier integrations and API).
• Create executive reports regarding Customer Experience KPIs, performance & consumption metrics.
• Handle internal invoicing processes related to CX operations & Professional Service Team.
• Become an expert in Parloa’s CX tools (Salesforce, HubSpot, Zendesk) and provide internal support for cross-functional teams.
• Act as a co-owner of specific CX tools (Zendesk, Implementation Tool, Clockify) and ensure smooth functionality and optimization.
• Take on ad hoc tasks, such as handling license and access requests for CX tools and responding to tooling-related inquiries.
  Our Tech stack:
  Salesforce, Notion, Excel, Google Suite, Slack, Asana, MacOS