Working Student - Customer Service (m/f/d) at Qwist Group

Berlin, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Technical Support, Documentation, Team Collaboration, Adaptability, Proactivity, Product Knowledge, Troubleshooting, Analysis, Bilingual Communication, Time Management, Learning Agility, Client Support, Knowledge Management

Industry

Financial Services

Description

Your Role Are you a natural problem-solver who loves helping people and wants a front-row seat to the future of Open Finance? As our Working Student (all genders) in Customer Service, you'll work alongside experienced technical experts in Germany and Spain, supporting our partners and their end users with real questions on real products. It's a great opportunity to get familiar with the open finance industry and its latest innovations, working alongside our product teams and collaborating with other cross-functional teams in a fast-moving FinTech. What You'll Be Doing Be the First Point of Contact: Support our partners - especially FinTechs and banks - and their customers and users as their go-to contact for questions and support. Own Customer Support Requests: Handle incoming support requests via email and phone from both partners and end customers, answering general product questions and performing analyses independently. Troubleshoot and Escalate: Create bug tickets for technical issues, troubleshoot problems, and fast-track urgent cases to the product teams. Build Product Expertise: Get to know our products and processes inside out, learning to answer questions independently and confidently. Maintain Our Knowledge Base: Create and maintain documentation, training materials, and our internal knowledge base to support the team and future hires. Drive Product Improvement: Flag recurring issues to internal stakeholders, acting as the first line of insight for product improvement. What You Bring Enrolled as a student at a German university for at least the next 12 months with availability of up to 20 hours per week. Business fluent in Spanish, German, and English, as you'll work closely with clients across the DACH and Iberian regions. Some prior experience in customer service is a plus, but not mandatory. Eager to learn, with the ability to quickly get up to speed on new topics. Comfortable facing new challenges frequently and adapting quickly to changing conditions. Driven and proactive, while thriving in a team environment. What we offer The opportunity to actively shape a leading open-finance pioneer supporting Europe’s financial ecosystem Flexible working hours and hybrid work Structured feedback and compensation processes, and clear growth opportunities Monthly benefits budget for mobility, health, or lifestyle Monthly subsidy for an E-Gym Wellpass membership Modern, centrally located office with a positive atmosphere – including weekly yoga classes A supportive, purpose-driven company culture with experienced and dedicated colleagues Diversity is welcome. You don’t meet every single requirement? If you’re excited about the role and our mission, we’d love to hear from you. About us Qwist is a leader in Open Finance, helping organizations unlock, analyze, and leverage financial data. With 100 employees across Europe and more than 100 clients – including leading banks, insurers, and automotive platforms – we provide regulated, secure access to 99% of all bank accounts in the DACH region and beyond.

Responsibilities

As a Working Student in Customer Service, you will support partners and their customers by handling support requests and troubleshooting issues. You will also maintain documentation and contribute to product improvement by flagging recurring issues.