Working Student – Customer Success Coordinator (20 hours/week) - Berlin at NORNORM

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Onboarding, Customer Management, Documentation Preparation, Data Preparation, Contract Preparation, Customer Health Monitoring, Stakeholder Communication, Operational Support, Commercial Curiosity, Ownership, Startup Environment

Industry

Architecture and Planning

Description

NORNORM is a fast-growing circular scale-up redefining the workspace industry through a subscription model that’s better for people, businesses, and the planet. We are looking for a Working Student Customer Success Coordinator to join our Berlin team (approx. 20 hours per week). This role is ideal for a student who wants real responsibility, commercial exposure, and hands-on experience in a fast-growing international company alongside their studies. Your main task will be to support both onboarding and ongoing customer management in one of our key markets. Your responsibilities You will support the German Customer Team in ensuring that our customers feel supported from day one and continuously see value in our solution. Your tasks will include: Supporting onboarding of new customers in the German market Preparing internal documentation and customer overviews Assisting with customer changes (workspace adjustments, expansions etc.) Preparing materials and data needed for customer discussions and decisions Supporting the preparation of customer contracts, addendums, and change documentation Helping monitor customer health and identify potential retention or expansion opportunities Coordinating internal processes between Customer Success, Operations and Finance Communicating with various stakeholders – from office managers to decision-makers This role is built for you if you: Are currently enrolled in a relevant degree (e.g. Business, Economics, Communication or similar) Can work approximately 20 hours per week in Berlin Speak English fluently. German is a strong plus Enjoy working in a hands-on role and supporting operational processes Work quickly and reliably while keeping a strong attention to detail Are commercially curious and interested in how companies grow Feel comfortable communicating with different stakeholders, from office managers to decision-makers Take ownership and thrive in a dynamic startup environment Why join NORNORM? Because this is a real growth opportunity - even as a student. You’ll gain: Hands-on commercial experience in a high-growth scale-up Exposure to customer strategy and business development A high-trust culture where initiative is valued Practical insight into scaling a circular business in the German market Joining NORNORM means becoming part of a company that combines commercial ambition with real impact. Please note: This is primarily an on-site position in Berlin with limited remote flexibility.

Responsibilities

The main task involves supporting the onboarding of new customers in the German market and assisting with ongoing customer management, including workspace adjustments and contract preparation. Responsibilities also include preparing internal documentation, monitoring customer health, and coordinating internal processes between departments.